You decide where and how to make your trip

Yes, any cancellation fees are determined by the property and listed in your cancellation policy. You will pay any additional costs to the property.

If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property. You will pay any additional costs to the property.

Cancelling a Non-Refundable booking normally incurs a charge. However, you may have the option to request free cancellation when managing your booking. This sends a request to the property, who may decide to waive your cancellation fee. It is not possible to change dates for a Non-Refundable booking, though it is possible to re-book for your desired dates if your waive fees request is successful.

After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, please contact the property to confirm they got your cancellation.

You can find this in your booking confirmation.

Credit cards are the most widely accepted payment method for properties listed on Booking.com. In addition, many properties require users to supply a valid credit card to reserve bookings that aren’t paid for in advance. Online payments In many countries, Youmalou offers several alternative payment methods (e.g. PayPal, ApplePay, Klarna) in addition to credit cards. In certain markets, Youmalou also offers local payment methods (e.g. iDeal in the Netherlands, or Blik in Poland). The availability of digital payment methods may vary per country, region and/or device used to book. We’ve listed the most common payment methods further down on this page. Flexible payment methods (Buy now, pay later) In some countries, Youmalou offers flexible payment options via third parties like Affirm, AfterPay and Klarna. These methods allow travelers to split a payment into multiple installments, or delay payment to a later date. Short-term installment plans (up to 3-4 installments) are typically interest-free, while longer-term financing may include interest. Available payment methods The availability of payment methods may vary according to country, currency, region and/or device used to book. Credit cards Global MasterCard Visa American Express JCB Diners Club Discover Union Pay

Some of our properties require a prepayment, also known as a deposit, before you stay. This prepayment can be up to the total cost of the booking, or just part of it. The rest is then paid when you stay at the property.

In most cases, no action is required from you. As outlined in the payment policy for your booking, this is likely just a prepayment for all or part of the total cost. If there is no prepayment policy, then the property may have taken a test payment from your card. This is a temporary hold, that’s used to guarantee your booking, and will be returned to you. If you still feel the charge is unexpected, you can contact us for assistance. We can only contact the property on your behalf after you have submitted proof of charge.

You can find the payment policy in your booking confirmation, in the pricing section. This section also includes a price breakdown, and the accepted payment methods.

Properties normally request this to guarantee your booking, and the card is often used to pay when you book. If you don’t need to make a prepayment, then they may hold an amount on your card to ensure it has sufficient funds. This test payment will be returned to you.

Very likely, yes. Properties usually accept payment for the stay with a different card or cash. To confirm that paying with a different credit card is okay, contact the property.

Properties request this to confirm your reservation. You may be pre-authorised* to ensure that your credit card is valid and has sufficient funds, or in some cases, your details are used to pay for your stay when you book. *A pre-authorisation is a temporary hold on an amount to ensure your card is valid and has sufficient funds. The amount held will be returned to your account after a certain period of time, which depends upon the property and your card provider.

Generally, the property is responsible for charging your card. If payment is instead handled by Booking.com, this will be stated clearly in your booking confirmation. You can commonly expect to pay upon check-in or check-out at the property. However there are some exceptions, such as those properties that require a prepayment for all or some of the total amount. Again, this will be stated clearly in your confirmation and payment policies. If there is no prepayment policy, it’s also possible that the property may take a test payment from your card before you stay. This is a temporary hold, that’s used to validate your card and guarantee your booking. Unlike a real charge, this test payment will be returned to your card.

You can find the room and property facilities in your booking confirmation.

It depends on the property's policy. Additional costs for children, including extra beds/cots, are not included in the reservation price. Please contact the property directly for this information.

Only the property can provide an invoice for your completed stay. To receive it quickly, make your request at the property before check out, or contact them directly.

Be sure to check your email inbox, spam and junk folders. If you still can't find your confirmation, go to youmalou.com/help and we'll resend it to you.

Additional costs for children, if any, are not included in the reservation price. Please check with the property directly to see if and when you'll pay for your child(ren).

A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. The property will do its best to accommodate your needs.

This depends on the property who will do their best to meet your needs, but cannot guarantee your request. You can do either of the following: Request an early or late check-in/check-out Contact the property

Yes! You can make changes to your booking from your confirmation email or at Booking.com. Depending on the property's policy, you can do the following: Cancel booking Contact the property

A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bedding preference in the 'Special Requests' box during the booking process.

Every room or property has an individual policy which is determined by the property. A “non-refundable” policy means that a fee will apply if you decide to change or cancel your booking. This fee is mentioned in the conditions during the booking process, and in the booking confirmation. A “free cancellation” policy means you can change or cancel a booking for free, as long as you do it within the time period specified by the property (for example “Cancel up to x days” or “Cancel before dd/mm/yy hh:mm”). This is mentioned in the conditions during the booking process, and in the booking confirmation.

You can find information about extra beds in the “House Rules” on the property page when you book. Added costs, if any, are not included in the reservation price. When you make a booking, you can request an extra bed in the “Special requests” box. If you’ve already made a booking, you can always request an extra bed via the link provided in the booking confirmation email. We recommend contacting the property before you arrive to make sure they have an extra bed available. You can find their contact details in the confirmation email and when you view your bookings in your account.

You can find information about extra beds and cots for children in the 'House Rules' on the property page when you book. Added costs for children, if any, are not included in the reservation price. When you make a booking, you can request an extra bed or cot for a child in the “Special requests” box. If you’ve already made a booking, you can always request an extra bed or cot via the link provided in the booking confirmation email. We recommend contacting the property before you arrive to make sure they have an extra bed or cot available. You can find their contact details in the confirmation email and when you view your bookings in your account. If you need us to resend your booking confirmation email, please go to youmalou.com/help.

Each room or accommodation that you can book has its own breakfast policy. If breakfast is included, you will see it listed on the property page when you compare different options to book. If breakfast isn’t included, you can see if the property provides it by checking the available facilities. After you book, this information can also be found in your confirmation email, and you can see it when you view your bookings in your account.

All the facilities listed under the room or accommodation type are included in the price. You can also see if other things like breakfast, taxes or service charges are included when you compare different options to book. After you book, this information can also be found in your confirmation email, and you can see it when you view your bookings in your account.

The price we show is for the room for the entire length of the stay, unless otherwise stated in the room type and description.

This depends on the property and accommodation type, but it’s easy to see what’s included when you compare different options to book. Tax requirements change from country to country so it’s always good to check. After you book, this information can also be found in your confirmation email, and you can see it when you view your bookings in your account.

No, we do not charge any fees at all.

Youmalou provides the best apissible rates for the dates of your stay. It is not possible to have any further reductions on the price.

You can find information about a property's children policy in the “House Rules” on the property page when you book. Added costs for children, if any, are not included in the reservation price. When you make a booking, you can request an extra bed or cot for a child in the “Special requests” box. If you’ve already made a booking, you can always request an extra bed or cot via the link provided in the booking confirmation email. We recommend contacting the property before you arrive to make sure they have an extra bed or cot available. You can find their contact details in the confirmation email and when you view your bookings in your account.

Yes, debit cards can be used to guarantee a booking However, there are some exceptions. If your chosen hotel can accept a debit card, you will see this option when making your booking.

Pre-authorisations are common but are often confused with actual charges. While in-store purchases are immediately charged and deducted from your available balance, pre-authorisations are temporary holds. The length of the hold will vary, and your credit card company can advise how they handle this.

Your available balance will be reduced temporarily by the full amount of your reservation. You may also see “pending transactions” on your credit card account summary. If you’re not sure if your card had been pre-authorised, both the hotel and your credit card company can verify this.

Yes, you can but only if you have permission from the cardholder. When you make the booking, please state that you’re using someone else’s card with their permission in the “Special requests” box. The property may require authorisation from the cardholder. Please be aware that in the case of a no-show or late cancellation, any penalties will be charged to the card provided when the booking was made.

Your card provider can better explain this, along with the general terms and conditions associated with their pre-authorisation procedures. These terms vary across the board, so it’s best to contact them for specific details.

In most cases, Youmalou needs credit card details to confirm your reservation with the property. Your credit card may be checked (pre-authorised) to ensure that it is valid and that sufficient funds are available. After the check, the full amount will be available to you again. In some cases, your credit card details will be used to process the payment for the reservation at the time of booking. Your credit card will only be charged if you have requested a pre-paid accommodation or if the cancellation policy, has not been followed.

In most cases, the hotel will pre-authorise your card for the full amount of your reservation. On occasion, you may see an amount slightly higher than the rate shown on Booking.com. If this does happen, the hotel can explain why this has occurred.

Hotels reserve the right to pre-authorise your card, but this doesn't mean it will occur with every booking. Don’t worry, if your card is pre-authorised, both the hotel and your credit card company is there to help. They may also be able to assist you with removing these holds sooner.

Please update your payment details on Youmalou. In case your booking confirmation states that the property will handle payment, you can also contact the property directly. You can find their contact information in your booking confirmation email or when you log into Booking.com. For security reasons, never provide your credit card details by email.

The charge you see could be any one of the following: Pre-authorisation: A pre-authorisation is just a validity check that temporarily blocks on your credit card an amount roughly equivalent to the cost of your reservation. The amount will be unblocked after a certain time period. How long this takes will depend on the property and your credit card provider. Deposit or Prepayment: Some properties require a deposit or prepayment at the time of reservation. This policy is clearly highlighted during the reservation process, and you can see it in your confirmation email as well. If you are eligible for free cancellation, this amount is returned to you if you choose to cancel your reservation. Our Customer Service team is always there for you if you need help with a payment issue. You can go to youmalou.com/help to get in touch with us.

When you make a reservation, there may be instances where the hotel will contact your credit (or debit) card company to confirm that the card you are using is valid and hasn’t been reported lost or stolen. At this time, they may also check to see if the card has enough money to cover the transaction. This is communicated in the form of a pre-authorisation of the full amount of your reservation. The hotel, however, will not proceed with the charge. The time at which your card will be charged will depend on the terms and conditions linked to your booking.

To make a reservation via Booking.com all hotels accept: Mastercard Visa

Yes, always. Youmalou uses a secure connection and your personal data and credit card details are encrypted.

In many countries, travellers with an assistance animal are entitled to book any accommodation without facing additional fees or conditions even if there is a ‘no pets’ policy. Legal requirements on assistance animals vary based on location, so before travelling somewhere you should familiarise yourself and comply with local laws. The definition of an assistance animal Certified assistance animals aren’t pets — they are highly trained disability support aids. They play an essential role in helping individuals with disabilities to engage in daily tasks safely and confidently and in alleviating the effects of the disability. Here are some common types of assistance animals: Guide animals assist those who are blind or vision-impaired. Hearing animals alert individuals who are deaf or hearing-impaired to specific sounds. Service animals aid people with medical conditions or physical, sensory or psychiatric disabilities by performing tasks related to the person’s disability. Assistance animals are trained to meet standards of hygiene and behaviour that are appropriate for an animal in a public place. Emotional support, companion and comfort animals aren’t classified as assistance animals. While these animals may support travellers with physical or mental conditions, they aren’t trained and certified to the standard of assistance animals.

You can ask the property about arranging a late check-out when you get there. Just be aware that it depends on what's available at the time of your stay.

If there are no smoking rooms listed it means that the hotel does not allow smoking in rooms.

Pet policies are always displayed on the property’s page under 'House rules'.

You can request an early/late check-in in several ways: You can specify your intended check-in time while making the reservation. You can manage your booking online to request a check-in time outside of the standard hours. You can contact the property directly, using the contact details found in your booking confirmation. Please note that the property cannot always accommodate this request; they will be happy to let you have your room early if there is availability, but there may be nobody to welcome you if you arrive late at night at a remote apartment. It's always best to check with the property directly in this case, to avoid any disappointment.

Checking in online is simple and quick, and saves you time by not waiting in long lines at the airport. You can easily check-in online by visiting our website and logging in to My Account using your booking number and e-mail address used to make the booking. Once logged in, access your booking and select ""Check-in"". Now you simply need to follow the steps and once finished, you will be presented with your boarding pass. In most cases, it's no longer necessary to print your boarding pass, you can simply show it on your phone at the airport. Please note that airlines may have different check-in windows, which means that if you try to check in too early, you won't be able to open the check-in portal. Good to know is that most airlines will have their online check-in available 24-48 hours before the flight departure. Remember to always check your flight schedule ahead of time before leaving for the airport. This way you will not be surprised and will arrive on time.

There may be a variety of reasons why you can't check-in online. Make sure you meet the below requirements to complete your online check-in. Is the online check-in window already open? For most airlines, online check-in opens 24-48 hours prior to departure. In My Account you can see when the online check-in for your flight(s) opens. Are you using the correct data to sign in? You can find the online check-in number on your e-ticket or in My Account. Use this number to sign in on the airline’s website. If still in doubt, you can find more information about checking in online on our website under My Account. To sign in, use your booking number and e-mail address used to make the booking.

The online check-in windows vary per airline. You can check-in online 24-48 hours prior to departure with most airlines. You can see the exact time your online check-in window opens by logging in to My Account and accessing your booking. Under the ""Check-in"" option you will be able to see the exact date and time you can check in online. You can find more information about checking in online on our website under My Account To sign in, use your booking number and e-mail address used to make the booking.

Having trouble checking in online with Ryanair or easyJet? Here are some tips: Ryanair: For Ryanair, you can check in online 24 to 2 hours prior to departure. Use your email address and the airline reference number from your booking confirmation email. If the first method doesn't work, take a moment to review the email that was sent to you right after finalising your booking with us. It contains important instructions on how to access your booking on the Ryanair website. Look for an assigned email address which will serve as your key to logging in and finalising your online check-in. Can't find the email? The correct Ryanair login credentials can always be found in your ""My Account"" as well. Good to know: Airport check-in is available but charges will apply. You can keep a digital copy of your boarding pass in the Ryanair App or have a printed copy. Ryanair can also print it for you at the check-in desk, but you will be charged a boarding card reissue fee for each passenger. Find more details here. easyJet: For easyJet, online check-in is available 30 days to 2 hours before your flight. Use the main passenger's surname and the online check-in number from your booking confirmation email. Good to know: easyJet no longer have airport check-in desks, although the staff can assist you with your check-in at the bag drop desks. Passengers are encouraged to check in online and have a digital copy on their phones or print out their boarding pass to save time at the airport.

In most cases, you can check-in online from abroad for your journey on the airline's website. The online check-in windows vary per airline. You can check-in online 24-48 hours prior to departure with most airlines. You can easily check-in online by visiting our website and logging in to My Account using your booking number and e-mail address used to make the booking. Once logged in, access your booking and select ""Check-in"". Now you simply need to follow the steps and once finished, you will be presented with your boarding pass. Generally, it's no longer necessary to print your boarding pass, you can simply show it on your phone at the airport. Remember to always check your flight schedule ahead of time before leaving for the airport. This way you will not be surprised and will arrive on time. If you are having problems or you are not able to check in online, you can also check in at the airport. Please note that some airlines will charge you a fee (usually high) for airport check-in.

You have two methods available for online verification, Express and Standard verification, both of which can be accessed at the link below. Start verification process To successfully complete this process, please ensure you have the following on hand: For Express verification: your Ryanair airline reference number, your passport or National Identity Card, and a device with a camera (such as a phone, tablet, or laptop). For Standard verification: a completed and signed Customer Verification Form along with a passport or ID containing your signature.

Ryanair reserves the right to restrict bookings made via third-party travel agencies, including us, and will carry out a verification process in order to ensure that they can comply with safety and security requirements. There are two verification options that you can use to quickly verify your booking: Express verification: This is the fastest option. You need the Ryanair booking reference code, your passport or National ID, and a device with a camera. A €/£0.59c fee covers the GetID facial recognition technology. Standard verification: This can take up to 7 days. It requires a completed and signed Customer Verification Form along with a passport or ID containing your signature. Ryanair will prioritise bookings based on departure date, and this service is free of charge.

You should be able to check in online on the airline's website, even if you've modified your booking. If this doesn't work, please check in at the airport before you fly.

Check-in involves getting your boarding pass, checking in your luggage, and being assigned a seat. There are three types of check-in: Traditional check-in counters. Self-service machines (for E-tickets): These are only available in some airports. Online check-in: You can check-in on the airline website and select your seat. If you've checked in online and don’t need to checked luggage, you can go straight through to security without having to get your boarding pass at the counter.

Some airports have self-service check-in machines. If you don't need to check in any lugagge, you can get your boarding pass from one of these machines using the ID you used to book your flight.

To cancel a check-in, please use the same channel you used to complete the original check-in. This could involve cancelling on the airline website or returning your boarding pass at the airport counter. If you've already left the airport, you cannot return your boarding pass. Once the plane departs, the airline will automatically cancel your check-in.

Here's how: 1. Log in to your account using your e-mail and password. Don't have an account yet? Log in using the link provided in your confirmation email. 2. Find the ""Flights"" option in your booking and follow the steps to change your flight(s). After finalising the process yourself or with our agent, your flight(s) will be changed and you will receive a new confirmation e-mail. That's it! Quick and easy. Please note: Changing a flight ticket always involves some costs. Flight changes must also follow the terms and conditions of each ticket as communicated by the airlines. The conditions can be found on your (initial) confirmation e-mail under ""View ticket conditions"". In some cases, the airline may state that changes are not permitted. In addition, if you booked a flight with a low-cost airline (eg. Easyjet, Ryanair, Air Asia, etc.), you have to contact the airline directly to change your ticket. Unsure if your flight is operated by a low-cost airline? You can check this in the terms and conditions of your ticket(s). If your departure is within 4 days or if your booking was made today, please contact us.

Unfortunately, most flights are non-transferable. Therefore, you cannot change the name to another person

Unfortunately, most flights are non-transferable. Therefore, you cannot change the name to another person

If allowed by the airline(s) you're flying with, you may be able to upgrade your flight(s) while checking in (online). Please bear in mind that upgrading your flight to a different cabin class means a change to your booking, which is likely subject to a surcharge.

Upgrading your flight the day before departure may be possible, but it is all dependent on the restrictions of your ticket. If allowed, you may be able to upgrade your flight(s) while checking in (online) the day before your departure. Please bear in mind that upgrading your flight to a different cabin class means a change to your booking, which is likely subject to a surcharge.

For some tickets, the ticket number will be different after you have made a modification. You can find your E-ticket number on the booking details page in My Account.

We recommend submitting a change request as soon as possible, to make sure you still have plenty of seats to choose from. If your booking has a deadline for change requests, this will be stated in the terms and conditions.

The change fee you pay includes fare difference and tax difference as well as the administration fee. If you want to change to a new flight in the same cabin class, we will do our best to handle this for you, but if there are no seats, you may have to upgrade and pay the fare difference.

The only change fees you pay when you book with us are those charged by ticket suppliers and airlines. We do not charge additional fees for changes, so we cannot reduce these fees.

Please check the ticket policy on the booking details page. If your cabin class can be upgraded, submit a request, and complete the payment. You will be notified via email if the change is successful.

Please check the ticket policy on the booking details page. Some tickets are not eligible for chang

If you aren't able to change your flight for another on the same day, it's usually due to one of two reasons: The airline isn't operating any other similar flights on that day, or all flights are fully booked. The flight you want to change to will depart in less than 3 hours, in which case we won't have enough time to process the change. If you're not able to change to another flight on the same day, you can either choose a different date or cancel the booking and book again.

If there is no change fee, your booking will be changed as soon as you submit the change request. If the fee has already been confirmed, your booking will be changed once you have paid the fee. Payment links are only valid for a set period. If payment is not completed within this time, no change will be made to your flight.

In general, you can check the status of your date change request on the booking details page.

If your ticket hasn't been issued yet, you can cancel the booking. If your ticket has already been issued, you can submit a voluntary change or cancellation request. The outcome will depend on the flight policy.

One-way tickets cannot be changed to round-trip or multi-trip tickets. There are two alternative options: Cancel your one-way itinerary (if this is permitted in the ticket policy) and book a round-trip or multi-trip itinerary. Buy a separate return ticket.

If payment has been taken, this means we are processing the change. We'll let you know by email as soon as the change is complete.

Tickets cannot usually be downgraded. It is recommended to stick with your current cabin class and itinerary.

Tickets are valid for one year from the day they are issued. During the validity period, you can change your ticket as long as this is covered by the change policy.

Normally, international tickets cannot be endorsed to other airlines. If you want to change to another airline, you can go to the booking details page, find and cancel the booking (if this is covered by the cancellation policy), and make a new one

It's usually possible to change to another airport in the same city. You can choose the one you prefer when submitting a change request.

If your flight is departing soon, you'll need to check if your ticket can be changed at the airport. The change fee you pay at the airport will generally be high, so we recommend submitting a change request as soon as possible.

If you cannot find any flights on the date you selected, it's probably because there are no available flights or seats on that day.

Generally, connecting flights can't be changed to direct flights, and direct flights can't be changed to connecting flights.

Your departure and destination city cannot be changed once the booking is submitted.

A flight change refers to the alteration, cancellation, or consolidation of a scheduled flight. This can occur for various reasons, including aircraft availability, air traffic control, airport logistics, and weather conditions.

Almost always there will be some costs associated with flight changes. If you wish to change the date of your outbound/inbound flight(s), you can expect at least the following costs: Airline change fee: ~ €100-150 p.p.; Tariff difference: based on availability (p.p.). Please note, these costs are an indication and not the exact change costs. Each flight change is subject to terms and conditions set by airlines, and these can vary. The conditions can be found in your (initial) confirmation e-mail under ""View ticket conditions"". In some cases, the airline may state that changes are not permitted, in which case you cannot change your flight.

You can cancel your flight(s) quickly and easily from My Account. Here's how: 1. Log in to your account using your e-mail and password. Don't have an account yet? Log in using your booking number and e-mail instead. 2. Find the ""Cancel booking"" option in your booking and follow the steps to cancel your flight(s). After finalising the process yourself or with our agent, your flight(s) will be cancelled Please note that cancelling your flight(s) will almost always involve some costs. Depending on the terms and conditions of your ticket, you may have the right to a full/partial refund. You can find this information in your confirmation e-mail, under ""View ticket conditions"". Bear in mind that it is also possible that your ticket(s) are non-refundable, which means you will not receive a refund if you cancel your flight(s). Additionally, if you booked your flight(s) with a low-cost airline, then you will need to reach out to the airline directly, as they are the only ones who will be able to help you cancel your flight(s). Unsure if your flight(s) are operated by a low-cost airline? You can find this information in the terms and conditions of your ticket(s).

First, we recommend you read the terms and conditions of your ticket(s) to see if you can cancel one or more flights for all passengers in your booking. If it's permitted, you may be able to cancel the flight(s) quickly and easily from My Account. Here's how: 1. Log in to your account using your e-mail and password. Don't have an account yet? Log in using your booking number and e-mail instead. 2. Find the ""Cancel booking"" option in your booking and follow the steps to cancel your flight(s). After finalising the process yourself or with our agent, your flight(s) will be cancelled. Please note that cancelling your flight(s) will almost always involve some costs. Depending on the terms and conditions of your ticket, you may have the right to a full/partial refund. You can find this information in your confirmation e-mail, under ""View ticket conditions"". Bear in mind that it is also possible that your ticket(s) are non-refundable, which means you will not receive a refund if you cancel your flight(s). Additionally, if you booked your flight(s) with a low-cost airline, then you will need to reach out to the airline directly, as they are the only ones who will be able to help you cancel your flight(s). Unsure if your flight(s) are operated by a low-cost airline? You can find this information in the terms and conditions of your ticket(s).

You may be able to cancel your inbound/outbound flight(s) quickly and easily from My Account. Here's how: 1. Log in to your account using your e-mail and password. Don't have an account yet? Log in using your booking number and e-mail instead. 2. Find the ""Cancel booking"" option in your booking and follow the steps to cancel your flight(s). After finalising the process yourself or with our agent, your flight(s) will be cancelled. Please note that cancelling your flight(s) will almost always involve some costs. Depending on the terms and conditions of your ticket, you may have the right to a full/partial refund. You can find this information in your confirmation e-mail, under ""View ticket conditions"". Bear in mind that it is also possible that your ticket(s) are non-refundable, which means you will not receive a refund if you cancel your flight(s). Additionally, if you booked your flight(s) with a low-cost airline, then you will need to reach out to the airline directly, as they are the only ones who will be able to help you cancel your flight(s). Unsure if your flight(s) are operated by a low-cost airline? You can find this information in the terms and conditions of your ticket(s).

The latest time you can cancel your tickets depends on the airline's cancellation policy, which can vary. Many airlines allow you to cancel tickets up to 24 hours before the scheduled departure time, while others may have different policies. It's important to check the specific terms and conditions of your ticket or contact the airline directly to find out the latest time for cancellations and any associated fees

The only cancellation fees you pay when you book with us are those charged by ticket suppliers and airlines. We do not charge additional fees for cancellations, so we cannot reduce these fees.

Please check the ticket policy on the booking details page. Some tickets are not eligible for changes.

Tickets which have expired cannot be canceled.

We'd like to assure you that the cancellation fee for your booking is determined solely by the airline's policy and may vary depending on the fare type and the time of cancellation and vary among different airlines. We understand that it can be frustrating to incur additional fees, but we always strive to provide our customers with the most up-to-date and accurate information regarding cancellation policies.

Some bookings cannot be cancelled once payment has been made. You can submit a cancellation request once the tickets have been issued, but you may have to pay a cancellation fee. Please check the cancellation policy when you're making the booking.

In most cases, you should process ticket cancellations through whichever company you booked the ticket with. Airport counters do not process cancellations. If you need to cancel a booking for which tickets have already been issued, go to your booking list, select the relevant booking, and submit a cancellation request on the booking details page.

You can print a flight delay/cancellation certificate on the airline website, or request one at the airport counter when you get to the airport.

Canceled bookings cannot be restored. Please make a new booking.

A canceled booking cannot be restored. If you still want to travel, you can make a new booking.

Bookings can be canceled unexpectedly for several reasons, including incorrect bank card details, insufficient bank balance, or no seat availability. Please note that bookings will be canceled if they are not paid successfully within the time limit. If your booking is canceled, we'll send you an email to let you know. Once canceled, bookings cannot be restored.

First, we recommend you read the terms and conditions of your ticket(s) to see if you can cancel the flight(s) for only 1 passenger in your booking. If it's permitted, you can cancel the flight(s) by reaching out to us via our contact page and providing all the necessary information as well as the name of the passenger you wish to cancel the flight(s) for. Please note that cancelling a flight will almost always involve some costs. Depending on the terms and conditions of your ticket, you may have the right to a full/partial refund. You can find this information in your confirmation e-mail, under ""View ticket conditions"". Bear in mind that it is also possible that your ticket(s) are non-refundable, which means you will not receive a refund if you cancel your flight(s). Additionally, if you booked your flight(s) with a low-cost airline, then you will need to reach out to the airline directly, as they are the only ones who will be able to help you cancel your flight(s). Unsure if your flight(s) are operated by a low-cost airline? You can find this information in the terms and conditions of your ticket(s).

The costs of cancelling your booking are dependent on the terms and conditions of your ticket(s). If you wish to cancel your booking, you can expect the following costs (if the ticket is refundable): Airline cancellation fee: ~ €100 p.p. Then the refund you will receive is the ticket price minus the full cancellation fee. Please note that these costs are an indication and not the exact cancellation costs. You can find more information regarding the terms and conditions of your ticket(s) in your confirmation e-mail, under ""View ticket conditions"". Bear in mind that it is also possible your ticket(s) are non-refundable, which means you will not receive a refund if you cancel your flight(s).

When you choose to cancel a flight yourself, the refund policy differs per airline and type of ticket you purchased. It might be possible that you are entitled to a full refund or that your ticket is non-refundable, meaning you will not receive your money back. We recommend you check the terms and conditions of your ticket for the most relevant information regarding refunds in case of cancellation. If you are entitled to a (partial) refund, we can help you with the refund process. All you need to do is cancel your flight(s) from My Account on our website. If your cancellation is successful, the refund process with the airline is automatically started on your behalf. Please note If you booked your flight with a low-cost airline (Ryanair, EasyJet, Air Asia, etc.), you will need to reach out to the airline directly to cancel your flight(s) and request the refund yourself, as they will not accept a request from us

In case the airline cancels your flight(s), you are normally offered a few options: rebooking your flight(s), a refund, or a voucher for the amount you paid. It depends per airline which options are given to you, so we recommend that you visit their website and read about their policy regarding involuntary cancellations.

Whether you are entitled to a refund on products such as reserved seats or luggage or not is dependent on the airline and situation. For example, if you decide to change or cancel your flight(s), these products are non-refundable. However, if the airline cancels your flight(s), then you might be entitled to a refund on these products as well. This will depend on the terms and conditions of your ticket(s), which you can find in your booking confirmation e-mail, under "View ticket conditions".

There could be a variety of reasons why your refund amount is different from what was initially deducted from your bank account. Please bear in mind that there might be taxes, service fees, transactional fees, and currency differences that affect the refund amount. Additionally, the terms and conditions of your ticket might specify that you can only receive a partial refund on your booking. When you make a change to or cancel your booking, most of these costs are presented to you upfront so you know what to expect

When you choose to cancel your flight(s), we will initiate the refund request process with the airline on your behalf. From then onwards, the airline will keep us informed of the status of your refund, as they are the ones ultimately responsible for processing the refund amount. However, if you booked your flight(s) with a low-cost airline (Ryanair, EasyJet, Air Asia, etc.), you must get in touch with them directly, as they will not accept a cancellation or refund request from us. Please note that in both cases, the airline must first refund the money to us and only then can we transfer it back to your bank account, as we do not hold any payment.

It normally takes between 10 - 12 weeks after a flight cancellation for the refund amount to be credited to your bank account, but this may vary per airline and depends on your payment provider. If you still haven't received your refund after this period, please feel free to contact us and we'll look into it further.

It normally takes between 10 - 12 weeks after a flight cancellation for the refund amount to be credited to your bank account, but this may vary per airline and depends on your payment provider. If you still haven't received your refund after this period, please feel free to contact us and we'll look into it further.

The refunds are normally credited to the same payment method used to make the booking. For example, if you paid with your credit card the refund will be deposited back into the same credit card. Sometimes, it may not be possible to refund you via the original payment method. If that is the case, we will inform you that we require more information from you in order to finalise your refund process.

If your booking is unsuccessful, you'll receive a full refund. We will promptly process the refund amount within 5 business days. Because of the processing time required by the banks, it may take 5 to 10 business days before you can see this payment in your account. Unfortunately, we cannot expedite this process due to external parties. If you paid with a credit card, the funds may be placed on hold by your provider for up to 8 weeks. In this case, we advise you to contact them to ask for the hold to be released.

Policies are continuously updated, so you should check your airline's latest policy on their official website. If your booking is covered by the policy, you can submit a cancellation/change request.

If you'd like to request compensation due to an issue with the airline, such as a flight delay/cancellation, luggage delay/loss/damage, we recommend doing so at the airport counter. If you've already left the airport, contact the airline's customer support.

Change fees are non-refundable once the change has been made to your flight.

If we aren't able to credit the refund to your original payment method, we will contact you.

In most cases, if the airline downgrades your cabin class, the airline will also refund the price difference.

Once your ticket has been successfully refunded, the receipt will be attached to the email.

The specific departure or arrival airport will be disclosed at the time of booking and also in your booking confirmation and E-ticket. If you seek more detailed information, most airports have official websites where you can find information about flight schedules, terminal maps, services, amenities, and contact details.

Airline check-in counters are usually well marked once you arrive at the airport. You can locate your airline's check-in counter by looking at the information screens throughtout the airport.

The airport's contact details can usually be found on the airport's official website.

To pick up your purchases, take your passport, boarding pass, and delivery order to the duty-free pick-up counter after passing through security.

You can only shop in the duty free stores at airports if you have checked in and passed through security (for outbound flights), or arrived at your destination airport (for inbound flights). If your ticket has not been issued, you cannot enter the duty-free stores.

The easiest way to find the luggage caroussel is by checking the information screens when you arrive at your destination airport.

A minor change to your schedule doesn't require any action. You can still use your original e-ticket to travel. Unfortunately, sometimes airlines will need to make adjustments to accommodate changes to aircraft and routes. We have no control or influence over this. If this is something that happened to your flight(s), you should have received an e-mail from us informing you of the change(s). You don't need to confirm the schedule change with us. To avoid any surprises, we strongly recommend that you check in online 24 hours prior to your departure to be updated on your flight schedule.

Unfortunately, sometimes airlines will need to make adjustments to accommodate changes to aircraft and routes. We have no control or influence over this. If this is something that happened to your flight(s), you should have received an e-mail from us informing you of the change(s). When a major change to your schedule is made, the airline needs your confirmation on how you would like to proceed. Your options are: Accept the change(s) and proceed with your rescheduled flight; Change the flight to another option; Cancel the flight. The e-mail you received from us contains all the information you need to confirm your choice. To avoid any surprises, we strongly recommend that you check in online 24 hours prior to your departure to be updated on your flight schedule.

It's unfortunate that your flight got cancelled. However, you are likely eligible for a refund. Please follow the instructions you received in the airline schedule change e-mail sent to you to initiate the refund process. Please bear in mind that we cannot process refund requests for any flights that have been booked with a low-cost airline (Ryanair, EasyJet, etc.). In this case, we recommend you reach out directly to the airline and they will be able to support you.

As soon as the airline notifies us of changes made to a flight, we'll contact you by email to let you know.

If the airline makes changes any changes to your flight, we will let you know as soon as we can, regardless of how many times the flight has been changed.

Some airlines do not change the check-in time, even if the departure time has been delayed. We recommend you arrive at the airport according to the original check-in time.

In most cases, airlines do not provide compensation if a flight has been changed due to bad weather or air traffic control. If you've purchased flight delay insurance that covers the conditions of your changed flight, you should submit a claim to the insurance company.

You'll be able to see detailed flight information when you book, including the name of the airline, flight number, transfer information, and plane model. If you've already booked your flight, you can find this information by going to your bookings list and selecting the relevant flight.

To discover the name of the airline, simply refer to your booking confirmation email or E-ticket, where all important travel details, including the airline's name, are readily available for your convenience.

Your flight number can be easily found on your E-ticket.

When searching for flights, the flight duration is listed in between the departure city and destination. You can also see whether the flight is nonstop or if there is a transfer.

For most flights, there are four cabin classes: Economy, Premium Economy, Business, and First: First Class tickets are usually the most expensive, followed by Business, Premium Economy, and Economy. In-flight services and equipment may vary depending on the class. Each cabin has its own luggage allowance and change/cancellation policy.

If your ticket is issued under separate bookings, the flights are not considered as connecting flights. However, if the flights are issued under the same booking, they are considered as connecting flights. In most cases, your flights will appear in the same booking unless they were booked separately, are part of a multi-booking/self-transfer package, or are operated by a budget airline.

During the booking process, you can check if there are any flights or transfers included in your flight itinerary (including stop/transfer duration and airports). If there are no transfers or stops, this means the flight is direct.

A wide-body aircraft is a jet airliner with a fuselage wide enough to accommodate two passenger aisles and over 300 passengers. The best-known example is perhaps the Boeing 747. There are also ultra widebody aircraft such as the Airbus 380. A narrow-body aircraft is a single-aisle passenger aircraft with no more than six seats per row. One example is the Airbus 320.

There are a few things to keep in mind when traveling with a budget airline: Generally, there is no free baggage allowance for low-cost flights, so you'll need to pay for it. It's usually cheaper to do this in advance, rather than paying at the airport. There are usually no free meals on low-cost flights. If you want food during your flight, you can buy it from the airline in advance. To see which meals are available, visit the airline's official website. Some budget airlines require passengers to print off their boarding passes in advance. If you don't, you may need to pay an additional fee at the airport. We recommend that you find out in advance whether this is an airline requirement.

Normally, 2 hours is enough for domestic connections and 3 hours is enough for international connections if the transfer process is completed at the same airport. However, the airport may be busy and unexpected delays can happen, so we recommend giving yourself a little extra transfer time.

If your flight is overbooked, the airport will arrange another flight for you and provide compensation based on the route and delay time. The flight and compensation will be processed according to the airport's policy.

For red-eye flights, we recommend arriving at the airport the evening before you fly. For example, if you're flying at 01:00 on February 20, try to arrive on the evening of February 19. You can usually check-in at the counter 2–3 hours before your flight departs.

The duration of your flight will depend on your planned route, flight direction, wind force and direction, and the speed of the aircraft. Sometimes, the flight duration even differs for the same route. Departure times and arrival times are always in the local time.

Once your booking is complete, you can check the airport information on the booking details page. If you have not made a booking yet, you can specify an airport when searching for flights.

Flight date +1 means that the arrival time is one day later than the departure time. All departure/arrival times and dates are in local time.

Time is displayed in 24-hour clock format (03:00 means 3 AM, while 15:00 means 3 PM). Departure times are in the local time of the departure city, and arrival time is the local time of the arrival city.

This can happen when the plane type is changed or your flight is overbooked. Once the airline has informed us of the class change, we will provide a solution for you as soon as we can. If the airline has downgraded your cabin without giving you prior notifice, you can apply for compensation at the airport.

Generally, flying during the first and second trimesters (up to around 28 weeks) is considered safe for most pregnant individuals who have uncomplicated pregnancies. However, it's essential to consult with your healthcare provider before making any travel plans. During the later stages of pregnancy, airlines may have restrictions or require a doctor's note, and some airlines might not allow pregnant people to fly close to their due date due to the risk of going into labor during the flight. Additionally, it's crucial to consider the duration of the flight, potential discomfort, and the availability of medical facilities at your destination.

When tickets for adults and children are booked and paid for together, they will appear as part of the same booking. If you add a child to an existing booking, the child's booking will appear separately in your bookings list.

You can usually purchase infant tickets at the airport counter, but airlines may set limits on the number of infants who can travel on each flight. We recommend adding the infant ticket to your adult ticket when you book.

In most cases, children and infants need to be accompanied by adults. If you want to purchase a ticket for an unaccompanied child, you can try booking with the airline directly.

In general, senior travelers in good physical conditions can board a plane like regular passengers. However, different airlines have different regulations on seniors. Some airlines require that elderly travelers above 70 should show hospital certificates before boarding.

Please try to select the right passenger type. It cannot be changed after the booking is made. Some airlines do not allow children with adult tickets or infants with children tickets to get aboard.

You can add up to 9 passengers for one booking. If you need to book for additional passengers, you can make multiple bookings.

Children need their own tickets to fly. Usually, one adult can travel with 2 children and 1 infant, or 2 infants (if one uses a child ticket), but you should check your airline's policy before flying.

Bookings cannot be transferred to different accounts. Instead of transferring the booking, you can cancel it (if this is permitted in the ticket policy) and book again using a different account.

If you want to sit with your child, you can choose two adjacent seats after your tickets have been issued. If online seat selection is not allowed for your booking, we recommend arriving at the airport early on the departure date and speaking to the staff at the airport counter.

You can find passenger information on your confirmation email, your itinerary, and the booking details page.

If the option is available for your selected flight(s), you can reserve your seat(s) during the booking process on our website. If you wish to reserve seats after you finalised your booking, you can easily do so on the airline's website. Log in using your online check-in number (found on your e-ticket) and you should be able to find the option to add/reserve seats. Keep in mind that some airlines will only allow seat reservation during the open check-in window. Please note! Some airlines might have a charge for seat reservation services

You will be able to find your reserved seat(s) on your boarding pass. You receive your boarding pass from the airline after completing your (online) check-in. If you want to know your seat(s) beforehand, you can also log in on the airline's website and check your seat number(s). Log in using your online check-in number, which can be found on your e-ticket.

If you reserved a seat but wish to change it, you can do so on the airline's website. Log in using your online check-in number (found on your e-ticket) and you will find the option to change your seat(s). Please note! The seat(s) you selected during the booking process are non-refundable and changes are not permitted. This means that it's likely to be charged extra if you wish to change your seat(s).

There could be a series of reasons why this is happening. It's possible that there has been an airline schedule change, a change of aircraft, or you changed your flight(s) to a different date. All of these situations might reflect the fact that the seat(s) you originally reserved are no longer available. What you can do now is rebook the seat(s) you want or, if offered, choose between the other seat(s) proposed to you.

Successfully purchased seat reservations made during the booking process will not be visible on the e-ticket, but rest assured that they are confirmed for your booking. Once you go through the (online) check-in you will be able to see your reserved seat number(s).

The seat(s) you selected during the booking process are non-refundable and changes are not permitted. This means that you will not receive a refund on your reserved seat(s) in case of flight cancellation and you will be charged extra for seats if you wish to change your flight.

The seat(s) you selected during the booking process are non-refundable and changes are not permitted. This means that you will not receive a refund on your reserved seat(s) in case of flight cancellation and you will be charged extra for seats if you wish to change your flight.

If your seat reservation has been cancelled, it's likely that the entire flight was cancelled as well. This is unfortunate, but rest assured that your refund will include the fee you paid for your flight as well as your reserved seat(s). If you wish to rebook your flight, please bear in mind that you will have to reserve the seats again.

In most cases, airlines do their best to accommodate passengers according to their seat preferences, but there are instances where seat assignments may need to be changed due to operational reasons such as aircraft changes, overbooking, safety requirements, or accommodating passengers with special needs. To ensure the best chance of getting your selected seat, we recommend to check in early for your flight and confirm your seat assignment with the airline.

If you are traveling with an infant, you can usually hold them, so an additional seat isn't necessary. If a seat is required for your child, you can select one on the booking details page. For some bookings, it isn't possible to select a seat on our website. If this is the case, you can try going to the airline's website or speaking to the staff at the airport counter on your departure date.

If you have already chosen a seat and paid a fee for it, it is advisable to keep that seat. If you decide to change your seat, you may not be able to get a refund for the fee you paid, and you would need to go through the process of selecting a new seat again.

The angle to which you can adjust your seat varies by airline, route and plane type.

As long as adjoining seats are available, you can simply select them when making your respective bookings.

Some airlines classify front row seats, emergency exit seats, aisle seats and window seats as preferred seating, which cost more to book. Generally, these seats cannot be changed once the payment is complete. If you have chosen a regular seat, please confirm the seat number when you check-in at the airport.

If you have any special requests regarding seats, let the airport staff know when you check-in. Whether they can accommodate your request will depend on the flight and airport.

Please wait for the seat selection system to become available and then select your seat. Alternatively, you can select a seat on the airline's official website or at the airport counter before you fly.

If you didn't select a seat during the booking process or reserved a seat but wish to change it, you can do so on most airline's websites. Log in using your online check-in number (found on your e-ticket) and you should be able to find the option to reserve or change your seat(s). Please note! The seat(s) you selected during the booking process are non-refundable and changes are not permitted. This means that it's likely to be charged extra if you wish to change your seat(s).

The amount of luggage you are allowed to take with you differs per airline. It's good to know that you can always view your hand/checked luggage allowance on our website from My Account. Here's how: 1. Log in to your account using your e-mail and password. Don't have an account yet? Log in using your booking number and e-mail instead. 2. Open your booking and under the ""Luggage"" header you will be able to find all the necessary details. If you haven't booked your flight(s) with us yet but you'd want to know how much luggage you can bring, you can find this information on our website during the booking process. For some tickets, we can also tell you up front if luggage is included or excluded.

You can easily add luggage to your booking on our website from My Account. Here's how: 1. Log in to your account using your e-mail and password. Don't have an account yet? Log in using your booking number and e-mail instead. 2. Open your booking and click on ""Add luggage"". Follow the steps, complete the payment, and that's it! Your booking now includes additional luggage. If this option is not available to you, then you might be able to add extra luggage on the airline's website. Please note: not all airlines provide this option. For the ones that do, log in using your online check-in number (found on your e-ticket) and make your purchase.

Do you want to travel with your dog, cat, or other pet on board? The rules for taking pets on board vary per airline. A small pet is generally permitted in the cabin, as long as it is in a special kennel (and no other animals are in the cabin). Larger animals must be transported in the cargo hold, also in a special kennel. Conditions and costs depend on the airline. We recommend you visit the airline's website to find the latest information regarding prices and conditions for the transportation of pets. If you booked your flight(s) with a low-cost airline (e.g. Easyjet, Ryanair, Air Asia etc.), you have to contact them directly to arrange the transportation of your pet.

When you book luggage for your flight(s), you must always select the luggage for each of the passengers. If you only selected luggage for one of the passengers, luggage wasn't automatically added to the rest of the passengers and, therefore, you will not be able to see it on your e-ticket. If you purchased luggage for all passengers but still can't see the included luggage on the e-ticket, you might have experienced a brief error in our system. Please note that if you have successfully purchased and paid for your booking, your luggage has been booked and confirmed as well. Good to know You can always check the details of your flight(s) by logging in to My Account, using your booking number and e-mail address you used to make the booking. Here you can see exactly what has been booked for your flight(s), from luggage to seats and more.

It may be possible to get a refund on your luggage if you cancel your flight, but it may also be that your ticket is non-refundable, which means you cannot get your money back for your booking (including luggage). If your flight is refundable, your booked luggage will be included in the total refund. We recommend you check the terms and conditions of your ticket before cancelling your flight(s) to know for which products you will be reimbursed.

It is always recommended not to exceed the number of pieces/kilograms of luggage allowance specified on your e-ticket. Some airlines might allow you to divide your luggage over 2 pieces if it's displayed in kilograms and the total weight is over 30 kg, but this is dependent on each airline's policies. For the most accurate and recent information, we advise you to check your airline's website or to contact them directly and inquire about this.

We recommend you visit each airline's website for the most accurate and up-to-date information regarding any luggage allowance. Wizzair - hand luggage allowance Ryanair - hand luggage allowance

Since size restrictions for checked luggage vary by airline, we suggest visiting their website for the most up-to-date information on checked luggage regulations and limitations.

We are sorry to hear that. It is most likely that the payment link may have expired, in which case it cannot be restored.

Items that are prohibited from being carried by passengers or checked include, but are not limited to the followings: Firearms, military or police equipment (including main components) Explosive substances Knives Flammable or explosive gas/liquid/solid Toxic substances Corrosive substances Radioactive substances Other items that are hazardous to flight safety, such as ferromagnetic items that may interfere with the normal operation of various instruments on the aircraft. Other items prohibited from being carried and transported by international laws and regulations: liquids or food with liquids must be contained in containers with a capacity no more than 100 ml. Liquids exceeding 100 ml must be checked. You may refer to the official website of the airline for specific information.

Regulations on the carrying of medical equipment vary by airline. You check this on the airline's website.

Flowers and plants, including potted plants and sapling, can be packed and checked in if these meet the weight/size requirements of the luggage. If you need to bring them on board, please keep the container free of liquid. The final decision rests with the security checkpoint on whether such items are allowed since flowers and plants may cause pollen allergy to other passengers.

When you go through customs, you'll need your documents, boarding pass, short-term visa (if applicable), and return ticket. Your luggage will be subject to customs controls, and you'll be asked to declare your luggage. Customs staff may levy taxes according to your traveler status and the quantity and value of the items you're carrying.

Devices with lithium batteries (such as electric toothbrushes and razors, laptops, tablets, and mobile phones, fascial guns) cannot be checked. But you can carry it on board.

Please check the regulations at the customs office of your airport.

Different airlines have different rules regarding wheelchairs and other mobility aids. We recommend that you refer to the airline's official website.

The following items cannot be carried on and should be checked: Common blades, including kitchen knives, scissors, fruit knives, craft knives, and razors Professional blades, including scalpels, butcher knives, and carving knives Blades, knives, and other sharp objects used for performances Axes, chisels, hammers, hiking poles, and heavy or sharp canes Other sharp or blunt tools that could be used to cause harm during a flight Swords Model weapons and toys

International customs for food are strictly enforced. Some foods are restricted and we recommend you don't carry these. Different airlines have different rules regarding the carrying of food, so we recommend checking the airline's website.

You can travel with musical instruments and accessories as carry-on baggage, checked baggage, or cabin baggage, depending on their shape and size.

You cannot travel with fresh fruit, vegetables, meat, livestock, poultry, or their by-products. If you have any questions about this, we recommend that you contact your airline.

You can usually take one carton of up to 200 cigarettes. As airlines have their own regulations, we recommend that you check the policy on the airline's official website.

Different airlines have their own rules regarding the carrying of cash. If you have any questions about this, we recommend that you contact your airline.

The rules for carrying medical equipment vary from airline to airline. We recommend that you go to the airline's official website to check more details.

Generally, there is no limit to the number of clothes and fabrics you can bring into a country/region for personal use or as gifts. However, you'll have to pay tax if the excess isn't granted tax exemption. If you have any questions, we recommend that you contact your airline directly.

Regulations on the carrying of sports equipment vary from airline to airline. You can check this on your airline's official website.

You can check whether you need to transfer your baggage at the airport counter. In most cases, the airline is responsible for delivering your baggage to your final destination.

Whether home appliances can be carried depends on the airline and airport. Generally we recommend checking in appliances such as rice cookers, washing machines, and answering machines.

You should check your baggage at the airport check-in counter 2-3 hours before your flight departs. Make sure you have the identification you used when making the booking. You don't need to show proof of purchase.

You can see whether a flight includes checked luggage when you book. If "Checked baggage excluded" appears by the price of the ticket, you can either pay to add luggage separately, select a different ticket price for the same flight, or choose a different flight.

If all your flights are part of the same booking, you've collected boarding passes for all flight segments, and your luggage has been checked through to your destination, you won't be able to collect your luggage when you transfer. However, if you were only issued a boarding pass for the first segment when you checked in, and your luggage was not checked through to your destination, you'll need to go through boarding procedures again when you transfer, and this includes checking your luggage. If you have any special requests, you can speak to airline staff, who will do their best to assist you.

Here are some general tips for packing your luggage: Lock all suitcases, travel bags, and handbags. Keep each item of luggage separate. Don't attach additional items to your luggage. Don't place luggage within outer packagings, such as baskets, bags, or ropes. Cardboard boxes must be carried on or checked according to the airline's carry-on/check-in size regulations. Checked luggage must conform to the airline's weight and size restrictions.

You can check your luggage in at the airport counter 2-3 hours before the departure time. You'll need the documents you used to make the booking. Check-in usually closes 45-60 minutes before your departure. This also applies to any additional luggage allowance you purchase, and no proof of purchase is required.

If you check your luggage through to your destination, you don't need to reclaim it when you transfer. Generally, if your connecting flights or stopover flights are operated by the same airline, your luggage will be checked through to your destination. If your flights are operated by different airlines (which don't have an interline luggage agreement), you should also check your luggage at the transit airport.

After the plane arrives at the airport of destination, you can follow airport directions and go to the luggage reclaim area. You can find the luggage carousel of the flight, and wait patiently for the conveyor belt to send your luggage.

If you upgrade your cabin class, you'll usually be given a larger luggage allowance.

However, some airlines allow groups who are traveling together to combine their individual luggage allowances. This option is only available if all members of the group check-in at the same time and travel together. The weight of each item of luggage must also be within the cabin class restrictions. Please refer to the airline's website to see its policy on sharing luggage allowance. Please refer to the airline's website to see its policy on sharing luggage allowance.

If you've already paid for the additional services/extras (such as luggage allowance, meals, seat selection, insurance, etc.) then such services will have been successfully added to your booking.

In most cases, extras (such as additional luggage allowance, meals, and seat selections) can't be canceled or transferred to a different flight.

When you buy an add-on/additional service such as an additional luggage allowance, the receipt will appear in your booking list alongside your flight ticket. However, it cannot be used as a flight ticket.

Whether you have to pay for in-flight meals depends on the airline. On low-cost flights, there is often a fee for special requests such as meals.

After an booking has been made the e-ticket will be send directly to your inbox. Make sure you don't miss it by accident and also check your Spam folder or Promotions tab (Gmail). It's good to know that you can resend your e-ticket at any time from My Account on our website. Here's how: Sign in with your e-mail address used to make the booking Go to the ""Flights"" header

This is a common occurrence so no need to worry. If you booked your flight with airlines such as Ryanair, Wizzair, or EasyJet, it's likely that you will not receive an e-ticket number on your e-ticket. What you will usually see instead is a barcode on your boarding pass, which you will receive after finalising your online check-in on the website of the airline. As long as you can see an airline reference on your e-ticket/confirmation e-mail, your booking is confirmed and you can travel as expected.

As we are not experts in the area of visas, we can only advise you to research what documents are necessary for your travel. Please check with the relevant governments of your country of departure, arrival, and/or transfer, to see the latest rules and regulations regarding the required entry documents. Please bear in mind that without the right documents, you can be denied boarding or access to the country.

This can happen but it doesn't represent a problem. The airline reservation system does not accept spaces and punctuation marks so it combines the first and last name. For example: Mr John Peter Brown will be displayed as BROWN/JOHNPETERMR. If the name is spelled correctly, your e-ticket is valid for travel and you can use it to check in with the airline.

No need to bring a printed copy. You can show the e-ticket on your phone at the airport or use the details mentioned in it to check-in online at home. Good to know: if you check in online, you still don’t need to bring a printed copy of your check-in ticket.

If your name includes special characters or accents, the airline reservation system will change it into normal letters as it does not accept special characters. For example: Mr. José Peters will be displayed as PETERS/JOSEMR. In case of an umlaut, the letters Ä, Ö, Ü and so on, will be displayed as AE, OE, UE. If the name is spelled correctly, your e-ticket is valid for travel.

After an booking has been made the e-ticket will be send directly to your inbox. Make sure you don't miss it by accident and also check your Spam folder or Promotions tab (Gmail). It's good to know that you can resend your e-ticket at any time from My Account on our website. Here's how: Sign in with your e-mail address used to make the booking Go to the ""Flights"" header

Most airlines do not require specific passport information upfront. You can book a flight now and add/confirm your passport details at a later time on the website of the airline or during your online check-in. Please note that this might not always be the case and sometimes it is needed to add your passport number during the booking process. This will then be clearly illustrated so you always know what to expect.

Booking confirmation emails are only sent to users who have paid for their booking on our website.

It's your responsibility to make sure you have a visa that meets the requirements of your destination. We are not responsible for any visa issues that arise. If you need further information about visa requirements, you should contact the embassy for your destination country/region.

Please rest assured that the ticket will be issued once the payment is completed. In general, most of the tickets can be issued in a short time. But for some tickets, the ticketing time may be longer. Please wait patiently for the confirmation email.

An airline reference number (PNR) is a confirmation code provided by the airline company. This code serves as a reference for your booking and can be found on your E-ticket. Once your tickets are issued, you will receive an email containing your E-ticket with the PNR clearly indicated.

Once your tickets have been issued, your itinerary will be attached to your confirmation email. If you need another copy of your confirmation email, simply head to My Account on our website. From there, you can easily access the option to download your booking confirmation.

Business and travel visas are examples of short-stay visas. Because the time you're permitted to stay at your destination is limited, you cannot buy one-way tickets with a short-stay visa, you can only buy round-trip or multi-trip tickets.

When you replace your old passport/document, we recommend transferring your valid visas and endorsements to your new one.

There are not usually any nationality limitations when purchasing tickets, but there are exceptions. Please check the flight restrictions when making a booking.

The validity period of the visa/endorsement is the period of entry permit since the visa is issued. If it exceeds the period, the visa/endorsement will be invalid. Your itinerary should be within the validity period of the visa/endorsement. What is required for prepaid booking is the validity period of the document (passport/exit-entry permit), not the validity period of the visa/endorsement.

You can find information about your visa, such as the approval date, expiration date, times of entries, and duration of stays, on the visa page. You need to enter the country/region for which the visa applies within the validity period, which is the time between the visa approval date and the expiration date. You can find out more by contacting the embassy.

If you hold a visa, you can only enter the issuing country once the validity period has started, and you must leave before the visa expires. If you stay in a foreign country with an expired visa, there could be serious consequences, such as being repatriated, blacklisted, or fined. This could also prevent you from obtaining documentation such as entry permits in the future.

If you need a transit visa, you should submit an application to the Consulate General or Embassy. You can find out how to do this by checking their website or contacting them directly.

You can buy tickets before you receive your visa, as long as you have a valid visa and travel documents by the time you travel. If you do not have the required documentation, you will be responsible for paying any cancellation or change fees.

Different countries/regions have different regulations regarding long-stay visas. Generally, visas with a stay of at least 6 months are considered long-stay visas. For more information, you can consult the country/region's immigration office, embassy, or consulate. Long-term visas can include student visas, immigrant visas, and work visas. If you have one of these, you may only be able to buy a one-way ticket.

A boarding pass is a document that you need to board a plane. It is provided by the airline. Boarding passes may be provided in both digital and paper versions.

You can check whether you need a transit visa by contacting the consulate or immigration department for the country/region you are transiting through and/or visiting.

All passenger information must be exactly the same as that of the ID you are using to book the ticket. You can view information about naming conventions during the booking process.

When you apply for a visa, the embassy will ask you to provide valid itinerary information. If you refund or change your ticket after receiving your visa, the visa won’t be affected as long as the new itinerary complies with the visa policy.

The airline booking reference is a code consisting of 6-8 numbers and letters. You can find it in the confirmation email which you'll receive once your tickets have been issued. Budget airlines often don't offer airline booking references and only provide reservation numbers.

You can see your flight ticket number on the booking details page and in the confirmation mail which you'll be sent once your tickets have been issued. Generally, budget airlines do not provide 13-digit flight ticket numbers; they only provide a 5-8 digit airline reference number.

Please apply for valid/updated travel documents with the appropriate authorities. Your trip may be affected if you don't have the required documents.

It's good to know that the marital status does not affect the validity of your ticket. As long as the gender on your ticket accurately reflects what is mentioned in your ID/passport, then you have nothing to worry about. The title is used to indicate the sex of the passenger and some airline systems may only use one form or the other. Both forms are accepted and your ticket is, therefore, valid for travel.

Most airlines will allow small corrections to passengers' names but this is dependent on the terms and conditions of each ticket. You can find the exact conditions for your flight in your booking confirmation under ""View ticket conditions"". If changes are allowed, you can request a name change via My Account or My Trip, and we will help you with the rest. If you booked your ticket with a low-cost airline (e.g. Easyjet, Ryanair, Air Asia, etc.), then you will need to reach out to the airline directly, as they are the only ones who will be able to help with this request. Please bear in mind that this change can be subject to a fee.

As a general rule, most common mistakes (one wrong letter in the name, wrong departure/return date, etc.) are easily fixed, though they might be subject to a fee and are dependent on the terms and conditions of each ticket. In some cases, you may be able to make the change(s) yourself instantly from My Account environment. Log in and depending on the mistake, look around the portal to see if the change option is available to you.

This can happen but it doesn't represent a problem. The airline reservation system does not accept spaces and punctuation marks so it combines the first and last name. For example: Mr John Peter Brown will be displayed as BROWN/JOHNPETERMR. If the name is spelled correctly, your e-ticket is valid for travel and you can use it to check in with the airline.

Unfortunately, we can't currently combine and send proof of payment for flight tickets if they were booked separately.

Unfortunately, payment overviews can only be issued for the exact payment amount actually received. This amount cannot be modified.

When you purchase a ticket from us, this usually covers everything, so you shouldn't have to pay any additional fees at the airport. However, there are a few exceptions: Some countries have a departure tax which must be paid at the airport (it cannot be paid when buying the ticket). Some airlines charge change fees which must be paid at the airport. A small number of airlines require you to pay a fee to check-in at the airport. You can avoid this by checking in online on the airline's official website and having a printed or digital boarding pass before you go to the airport. You will usually have to pay additional fees if your luggage is too heavy or if you purchase additional services at the airport (such as insurance or VIP lounge access).

The international ticket price includes fare, taxes (airport construction fee, airport departure tax, etc.) and fuel costs. The taxes are collected by the airport or governments, and the taxes vary from airline to airline. You can check the price breakdown when you make a booking, by selecting the desired flight and clicking on "Ticket details".

Unfortunately, we cannot guarantee that flight fares will not change after you've booked your ticket since the prices displayed on our website are subject to dynamic changes. The prices vary due to various factors, such as cabin class availability, fare rules, and currency selection during payment. Regrettably, we are unable to offer a refund for the price difference in this particular situation. If you would like to refund your ticket, you may follow the ticket refund policy. We highly recommend being mindful of these factors when making future bookings. To ensure satisfaction with the price, we suggest comparing prices in advance and considering the price at the time of payment as the final price. We appreciate your understanding in this matter.

Payment links are only valid for a short period of time, so try to complete payment as soon as possible after receiving the email with the link. If the link expires, please submit a new request.

Your booking has been cancelled because the payment was unsuccessful. We recommend you change your payment method or card and resubmit your booking. Please refer to real-time prices on the booking page. For further information, please contact your card service provider. We apologise for any inconvenience caused.

Once payment is complete, your flight ticket will be issues within 1 hours. When this is done, a confirmation email will be sent to the email you used to make the booking.

If you've requested a payment overview, it may have gone to your junk or spam folder. If you've checked these folders and still can't find the payment overview, you can request a new one via your My Account.

In most cases, you won't be charged a transaction fee if you use an overseas bank card to pay.

You don't usually need to show your bank card at the airport. Simply check in at the airport counter with the documentation you used to make your booking.

You may get reduced rates when you book for multiple passengers. If individual ticket prices go up when you add passengers, it's probably because you exceeded the number of passengers eligible for the reduction. If this is the case, you may want to book separate tickets at a reduced price for a slightly higher price overall.

Airlines sometimes offer reduced adult tickets for which children and babies aren't eligible. This can lead to child tickets being the same price as, or more expensive than, adult tickets.

There are generally differences in price and airline cabin, as well as cancellation and change policies. You'll see more detailed information when booking your tickets.

You can check the booking status on the booking details page. If your booking has not yet been submitted, please complete it within the designated time period, otherwise your seat may be canceled.

Separate bookings must be paid for separately.

You can submit a cancellation or change request which will be processed according to the policy for your booking.

Each ticket must be paid with a single payment method. However, if you're making multiple bookings, you can pay for separate bookings with separate payment methods.

Train ticket advance booking opening times vary between train types, countries and rail or bus operators, but three months is a good estimate for most services. The advance booking times are called "" Booking horizons""; the term for how far ahead you can book train tickets.Booking horizon by country Austria: 3 months (90 days) Belgium:3 months (90 days) France: 3 months with seasonal variation Germany: 3 months (90 days) Italy: 2-6 months, depending on the train type* Netherlands: 3 months (90 days) Russia: 60 days Spain: Variable* Switzerland: 2-10 months Sweden: 90 days United Kingdom: 3 months (90 days)

Child train ticket age limits vary between countries; each have different classifications for ""Child"" and ""Youth"", and so you'll need to enter the age of young passengers when you run a search on Youmalou. The age you pay for a child on the train is usually 4 and above, but in some cases it is 6. Child train ticket rules specify that passengers under a certain age may travel for free if they share a seat with an adult. With an exception of French train tickets (see below), by default we won't search for seats for child passengers considering the child may travel for free by sitting on lap For bookings outside of France, if you want to reserve a seat for child passengers please enter their age as 6 (you may need to enter a date of birth that reflects the age you specify; please don't worry if it doesn't match their passport as this is very common).

Some rail operators offer a discount for young people, as defined above. To be eligible for these you must be able to show, a valid proof of age document such as a passport on demand. These discounts are usually offered based on of age alone, and do not require a youth or student railcard. Some trains and tickets don't offer a discount for youths and will categorize passengers in this age group as adults. If you enter the correct age of each passenger into the search form we will automatically seek any appropriate discounts and apply them.

Eurail seat reservations are not always necessary on all trains. For example, seats are free on regional trains but you shall be required to purchase seat reservations for some trains like High Speed Trains, International cross border trains, some panoramic trains and to board ferries. Seat reservations are offered at a discounted Rail Pass only rate. lease take a note that we offer SNCF, Eurostar, and Trenitalia trains seat reservations. If you want to reserve seats for other trains, you must use the Eurail's website. Once you are on the Eurail website you can start booking your reservations by following the steps below : 1) Click on SEAT RESERVATIONS 2) Log in with your email address and password or create an account to continue. 3) Create a trip by filling in a Trip name 4) Click Add Traveler (this needs to be repeated for each traveler) 5) Enter your departure and arrival cities, the departure date and time and start your search. 6) Select the train, and the fare and add your journey to your cart. 7) As soon as you are ready, go to your cart and checkout. For these countries, you shall be required to book your seat reservations (when needed) locally at the train station: Switzerland, Bosnia & Herzegovina, Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania, Montenegro, North Macedonia, Portugal, Serbia, Spain and Turkey France - Pass holders can purchase paper seat reservations locally at the departure train station in France, and use the same with their M-pass. Spain: Many Spanish trains require an advance reservation, including domestic and international high-speed trains and night trains (prices depend on your chosen sleeping accommodation or seat type). Please note that the number of seats available for Eurail Pass holders is limited on InterCitè de Nuit trains. We advise you to reserve these trains as soon as possible during peak season (May to September) and public holidays. The only way to make reservations for domestic and long-distance trains is directly at the ticket offices of local Long Distance stations (not commuter stations). You can make reservations on the day of travel or up to 3 months in advance. It is also possible to pre-reserve a seat by phone, by calling +34 91 232 03 20 (Renfe phone sales). This is possible up to 24 hours before a train's departure. You will receive a PNR code which you must use to pick up and pay for your reservation at a local station ticket office, making sure to show your Eurail Pass. You must collect your reservation within 72 hours. After this time the pre-reservation will expire. Please note that a pre-reservation is not the same as a reservation. It only holds a seat for you for 72 hours.

You have the option to select your seat/seating space on any eligible Trenitalia train. The feature is available for all High Speed Connections and intercity and some regional trains. Initiate your train search as usual, pick your travel date, origin and destination stations/cities in Italy, and number and type of travelers. Select the Trenitalia train that best suits your needs and just after the fare type selection if a seat reservation is available for your train, you'll be able to select* the exact placement you and your companions prefer on the train. ""Ticket Details"" step of the booking process. If you want to choose your seat, please click on ""Select"" and the train seat map will appear. You can select a different coach if possible (subject to availability) or just choose an available seat by clicking on it. The ""Cancel"" button and the cross allow you to go back without confirming anything. If you choose some seats and hit cancel seats will not be selected. Please ""Confirm"" your choices. Seat Reservations are based on actual availability at the time of booking (as such there is no guarantee of seat proximity in case of very busy sectors/travel dates). ""Seat Reservation"" is an additional service offered by Trenitalia and is offered on a voluntary basis and not required to complete the train booking. You can skip this passage if of no interest to you.

Sometimes you may see the following error message: ""Sorry, we weren't able to confirm your booking"" when attempting to add tickets to your basket: Why am I seeing this message? 1) Rail operators can be slow to update availability. This means that fares can appear in search results even if they are sold out. 2) Usually only the cheapest, non-flexible fares have sold out, so try going back to the search results page and selecting a different ticket class. If one class of ticket is no longer available, try booking the next available class. 3) In some cases the whole train may be unavailable for booking because of scheduled engineering works. Check our delays and disruptions articles to see if your route is affected. 4) It's possible there's only one ticket left at the selected price, so when booking for multiple passengers try reducing the number and trying again. You can then add different passenger groups to your basket separately (note that seats won't be reserved together).

Can I reserve train seats? European train seat selection can be tricky. It's not always possible to choose a specific seat, but this article outlines what's available to you. Please see our Help article Seat maps to find the seating plan for your train. Can I choose a specific seat? It's not possible to choose a specific seat for most European trains. Unfortunately, the few rail operators that do offer this service haven't made it available to third-party booking agencies yet. The only exception is Eurostar. How can I choose my seat preference? When the rail operator offers seating preferences, we show them at the ""ticket details"" stage of the booking process. Unfortunately, it is not currently possible to specify forward-facing seats because the rail operators can't guarantee the direction of travel. Reviewing your seats You can see which seats you have been allocated on your account page, under the ""Trains"" tab. The only exception is for German (Deutsche Bahn) tickets. Your assigned seats will only be shown on your ticket, so you won't be able to review them on the basket page. Can I choose an upper deck seat on the TGV Duplex? The answer depends on which route you want to book. Our Help article Seating preferences on TGV Duplex trains has all the info you will need.

Railway seat reservations are not always necessary on all trains. Seats are free on regional trains. All 1 st class tickets are automatically assigned and are included in the rate. Compulsory seat reservations Seats are allocated automatically when booking your train ticket. You will also be able to change your seat according to your preferences (aisle seats, windows seats…) and subject to availability. You can request the type of seat you would prefer. Optional seat reservations You won’t be able to reserve a seat on regional trains. However, you can still reserve your seats with few carriers as German rail operator, Deutsche Bahn, Austrian rail operator and ÖBB. For these trains, seats reservation can be added for an extra fee by going through the Ticket page. All first class tickets are automatically assigned a seat reservation, which is included in the ticket price. Trains without seat reservations Lots of regional trains do not have seat reservations at all. Most regional trains typically have plenty of spare seating for all passengers, though you may find that they are busy during peak commuter travel times (when people travel to work in the early morning and return in the evening).

In this article we explain how to change your ticket type or class, view your fare conditions, or mix and match your fare types for journeys with multiple legs. Changing ticket fare and/or class The tickets we show come from the rail operators, and prices are dependent on availability. We automatically display the cheapest tickets available. If you wish to change your fare or class, click the drop-down menu next to the price to see other options. Mixing & matching fare types If you search for a journey with multiple legs, we automatically assign you tickets in the same class. However, you may want to mix and match tickets for different parts of your journey. A good example of this is when you are combining Eurostar with a night train. If you do this, our system will automatically offer Standard Class throughout whereas you may prefer to travel in Sleeper accommodation on the night train (e.g. a double compartment rather than a 6-berth couchette). In order to mix and match your tickets, use the ""More options"" functionality to spilt your journey.

First Class tickets are available for almost all of the trains we sell tickets for. Standard Class fares are selected by default, so to purchase First Class tickets you need to choose a First Class fare from the drop-down menu of your search results. ""First Class"" may be referred to by different names depending on the rail operator. For example, First Class tickets on Spanish (Renfe) trains are referred to as ""Preference"" tickets and First Class tickets on Eurostar trains are referred to as ""Standard Premier"". If you are not sure what First Class tickets are called on your train, please check our Train Guides. There you will find the specific details of First Class facilities and how these differ from Standard Class.

OUIGO Spain (OUIGO ESPAÑA) is a low-cost carrier operating in Spain. The concept is much more like in the airline industry and the ticket usually includes only the basics. Services such as seats, luggage, and power outlets are additional features that can be either booked with Youmalou during the booking process or directly with OUIGO Spain with the reference we will provide you during the booking stage. How to read an OUIGO Spain Ticket? Once your purchase is completed on Youmalou you shall receive your OUIGO Spain ticket in your mailbox in a PDF format. All the information required to travel is here. The Travel date and passenger name, the train number and searing options assigned, the ticket fare chosen (OUIGO Essential, OUIGO Plus or OUIGO Flex) as well as the services associated and the luggage allowance. Here you shall find also your Ticket CODE (also called PNR) which is the unique identifier of your reservation and is also required should you wish to modify your reservation, date, time or add optional services to your booking. There is also the QR code that shall be scanned at the departure station to give you access to the departure area. What is the difference between the fares? We offer different types of fares, Ouigo Essential and Ouigo+. You can find the details of each inclusion during the search stage by selecting the fare you are interested in and reading the fare conditions. Some of them include additional services such as Extra Leg space (XL seating which is subject to availability) * or additional luggage. Please be aware though that all Ouigo Spain tickets are NON-REFUNDABLE. Ouigo Essential includes Standard Seating, 1 carry-on bag (36 cm x 27 cm x 15 cm), 1 cabin baggage (55 cm x 35 cm x 25 cm), the possibility of changing the name of the traveller up to the day before the trip, the possibility of changing the date of travel (cost 30€ + the difference between the tickets). If you need to add more luggage or any other extra service, you can select it in the booking process of your ticket or add it up to 30 minutes before the departure of the train. Ouigo Plus includes XL Seating (subject to availability) *, 1 carry-on bag (36 cm x 27 cm x 15 cm), 1 cabin baggage (55 cm x 35 cm x 25 cm) and one additional piece of luggage (2 m x 2 m and 30 kg maximum). The possibility of changing the name of the traveller up to the day before the trip, the possibility of changing the date of travel (cost 30€ + the difference between the tickets). If you need to add more luggage or any other extra service, you can select it in the booking process of your ticket or add it up to 30 minutes before the departure of the train. What is included in my ticket? How to add extra services? If you require more flexibility you can add the 'FREE EXCHANGE' option to either Essential and Plus at the time of ticket selection: this will allow you to waive the 30€ fees required for date/time change but you shall still be required to pay any difference between the old and new ticket (if any). Once you select the fare you want and click on the ""ticket detail"" button you can review the details of your ticket and the options that are included. You are also able to add extra luggage if necessary. Seat selection services, as well as other extra services, are not currently available through Youmalou but should you require them you can book them directly on the Ouigo Spain website using your reference code and email address (once you have received your ticket). INSIDER TIP: luggage options are more expensive when bought after the purchase of the ticket, so make sure you are aware of your luggage/space needs before confirming the booking. How and where will I receive my OUIGO Spain Ticket? Once your booking is completed you will receive your ticket directly in your mailbox from OUIGO Spain. You can print it or save it in PDF format on your phone ready to be used at check in. Make sure you save your travel document whether on paper or digital form and have it available at the station to board your train. May I refund or exchange my ticket? How to refund a ticket? Ouigo Spain Tickets are non refundable, except in case of carrier cancellation or disruptions. In case of disruptions impacting your booked train the rail carrier OUIGO Spain will notify the ticket buyer by email and the traveller by WhatsApp - if they have provided their contact telephone number for this type of notification at the time of purchase. What do you need to know in case of train cancellation? The refund claim shall need to be submitted directly on the OUIGO Spain website. The link and all details on how to submit your request will be available in the communication sent to you from OUIGO itself. In case of cancellation, you shall be able to choose between: 1. Alternative transport with OUIGO. In this case, you shall have 30 days to change your ticket free of charge. In addition, if the price of the new ticket is higher, you will not pay the difference. BUT If it is lower, there will be no refund. 2. A refund of the amount of the journey affected by the cancellation. You can request a refund in the form of a voucher or a credit on a VISA or MASTERCARD card or on a PayPal account . INSIDER TIP: If you opt for the refund in the form of a voucher remember that this voucher is valid for 6 months from the date of issue and is not exchangeable for cash after its expiration if unused. These vouchers are not compatible with the Youmalou website and can only be redeemed on the OUIGO Spain website for Spanish journeys. IMPORTANT: in case of very LATE cancellation = cancellation of the journey within 4 hours prior to the train's departure, you might be entitled, to additional compensation. The Compensation can reach double the amount of the journey value in the Voucher Form or 150% of the amount of the journey value on your Credit Card (VISA, MASTERCARD only) or Paypal account. The same conditions as above apply to the voucher: validity is 6 months and redeemable on the OUIGO Spain website. Please note that all additional payments or refund requests made directly on the OUIGO Spain website, require a VISA, MASTERCARD card or PayPal account. How do I exchange my ticket? How do I add more services or options to my booking? Ouigo Spain offers are non refundable but are always exchangeable up to 30 minutes prior to the train departure. Depending on the fare chosen at the time of purchase, exchange fees of up to 30€ plus any additional difference in price between the old and new booking might apply. If you think you might need more flexibility while traveling in Spain we advise you add the FLEX option to your Ouigo ticket at the time of purchase (this costs on average 7~9€ per ticket) but saves you 30€ of exchange fees as Ouigo Flex tickets are exchangeable without fees up to 30 minutes before departure. Be aware that if there is any difference in price between the old and new bookings said difference will need to be paid at the time of exchange even with OUIGO Flex. How to exchange/modify a reservation/ticket? Currently, the carrier OUIGO has not opened the after sales processes to their distributors. As a consequence any modification, including exchanges, shall need to be performed directly on the OUIGO Spain website. To access the reservation you shall require the e-mail address used for the lead traveler during the booking process and the Ouigo Spain reference (or 'ticket code' as shown in the ticket example above). Once you are on the reservation page you can opt to: - Change date of journey = to change time and date of travel - add options or change passenger data = to add extra luggage, add a bike, pay to select seat option or change passenger details - station assistance request = to accommodate the needs of passengers with disabilities Please note that if any additional payment is required the Ouigo Spain website currently accepts VISA, MASTERCARD or PayPal. *XL seats are assigned to Ouigo Plus fare holders until it lasts. Once fully occupied, Ouigo Plus holders receive standard sized seats.

Buying tickets for someone else on German trains is simple, but you'll need to be aware: only one passenger will be shown on German train tickets issued by Deutsche Bahn (DB). This passenger must present a valid ID such as a passport, government-issued ID or Bahn card. This means that whoever is listed on the ticket must be present on the train for the ticket to be valid. If you are booking German train tickets for someone else, you will need to make certain that their name is the one listed on the ticket. The first passenger you enter will be the one listed on the ticket. Even if you are not travelling, you can enter your own name and information into the Contact Details section, as this information will not be on the ticket. The passenger whose name is shown on the ticket must show valid ID such as a passport, government-issued ID, or Bahn card.

When you have an Interrail, Eurail, or Swiss Travel pass, you sometimes have to buy an additional seat reservation to travel on your preferred train. This seat reservation is also called a pass supplement or a passholder fare. Passholder fares are shown in search results on Youmalou when you have selected one of the three rail passes mentioned above. I have a rail pass but how do I know for which train I need to buy a passholder fare? When you select your rail pass and then search for the journey you are planning to make, the search results will indicate: if it is necessary to buy a passholder fare and if it can be purchased on Youmalou if the pass is not valid on this train, but a regular fare can be purchased on Youmalou if no passholder fare is required and you are free to travel just with your pass if a passholder fare is required, but it cannot currently be purchased on Youmalou but can be bought locally at the station As a rule of thumb, countries in which passholder fares are required to board a fast or high-speed train are France, Spain, and Italy. Even in these countries, you will find plenty of slower trains which do not require the purchase of a passholder fare. A passholder fare is also mandatory for Eurostar services and a number of fast international services to and from Italy, Spain, and France. At the other end of the scale are countries like Britain, Germany, Switzerland, Denmark, the Czech Republic, and Austria where holders of a rail pass generally do not have to purchase an additional passholder fare to travel by train. The search results show that it's not possible to do a reservation for the whole journey and that I need to split my search. What does this mean? When your journey involves one or more changes of trains, it is possible that you need to purchase a passholder fare just for one of the trains, but not the other(s). In this case, we suggest to split your search. Compare the following example where a passholder fare is required for the first train (Eurostar from London to Paris), but not the second one (TER from Paris to Chartres). If you redo the search with that knowledge but only search for London to Paris, you will be able to purchase the passholder fare for the selected train. The results for my search all say that travel is ""Free"". What exactly does this mean? It means that you do not need anything else but your pass to travel on the trains shown in the search results. Enjoy the freedom to explore Europe by train at no additional cost. I have an Interrail pass that allows me to travel on Eurostar. However, the search indicates that my pass is not applicable. What does this mean? Yes, Interrail and Eurail passes are valid on Eurostar but require the purchase of a passholder fare for travel. However, some passholder fares can sell out just like other fares. When this is the case, we show that the pass no longer applies and offer you to purchase a regular point-to-point ticket instead. Of course, you can adjust your travel time to see if for an earlier or later train a passholder fare is still available. I don't yet have a rail pass. Can I still buy a passholder fare? You can certainly select the pass you intend to buy and then do a search for the journey you are planning to make to see if a passholder fare is required and available. This way you can also check if it would be advantageous to buy a rail pass instead of individual point-to-point tickets. When it comes to purchasing passholder fares, though, a valid pass number is required for Eurail and Interrail passes. These passes do not need to be activated, but they still need to be valid. On Youmalou, we of course also sell Eurail, Interrail, and Swiss Travel passes. Do I still need to travel with a rail pass when I have purchased a passholder fare? Yes, you do. The pass is your ticket - the passholder fare is just an additional reservation required for some trains when you travel with a rail pass. How is the passholder fare delivered to me? The passholder fare is delivered just like any other ticket on Youmalou. Depending on the operator, you can choose between a pdf version and a mobile version which is sent to your email address after checkout. Is the passholder fare refundable or exchangeable? Passholder fares have fare conditions, just like other fares. You see the refund and exchange conditions when selecting the passholder fare. Can I purchase passholder fares via Youmalou's mobile app? It is currently only possible to buy passholder fares on the desktop version at raileurope.com. However, any passholder fares purchased there are also accessible in the mobile app. Note: You also need to add the trips to Eurail's Rail Planner mobile application. Only the seat reservation and QR code are not valid for your travel, you also need to add a trip in the app for the same train for which you have booked a seat reservation. You will need to add this trip to Eurail's Rail Planner mobile application so that a valid QR ticket can be generated to show when asked by the train manager or ticket inspector while travelling.

A rail pass is a travel document that entitles you to travel on European trains in a specific geographic area (country/countries), for a specific number of days. You can buy rail passes on Youmalou; to do so, select the ""pass"" tab on the search page. Select your country and the first validity date. This date should match the first day you are going to use the pass on the train. Depending on the pass type and country, the first validity date cannot exceed 6 months to 1 year ahead. Complete the passenger section carefully with the precise age of the children at the expected time of travel. Who is considered a child may change from one rail operator to the other. On the next screen, you'll be asked to choose either a Continuous or a Flexi pass, when available. Use the drop-down menu to select your desired number of day of travel. Flexi pass is valid for a specific number of travel days, to be used within the overall validity period of that rail pass. For example, 15 days of unlimited train travel to be used within a 2-month period. With this kind of rail pass, you can pick and choose any days (they don’t have to be consecutive) to travel within the rail pass’s validity period. Continuous (or consecutive) rail passes, such as the Eurail Global Pass, are valid for unlimited train travel during the entire duration of the pass’s validity period. In other words, with a 15-day Eurail Global Pass, you can travel for 15 consecutive days by train. Even if you don’t take the train each and every day, those days will be considered used. Once you've chosen the type of pass, a sub-box will appear for travel clas. Note: if you select First Class you can also travel in Second Class (for example, on a local train where only Second Class is offered). In the next screen, you'll need to fill in the traveler details and confirm the printing method of your pass. Then proceed to checkout. Printing Method and validation of your pass Eurail/Interrail Mobile Pass A mobile Pass is a paperless ticket that can be added instantly to a phone. Add it straight to the Eurail/Interrail Rail Planner app. No need to choose a start date until the moment of the travel. You can find more details on Getting started with your Eurail/Interrail mobile Pass Swiss Travel Pass Your pass is pre-validated at the time of booking and will be valid for the period of time you have selected. With a continuous Swiss Travel Pass, the pass will be attached to the booking confirmation email. It is available in two formats: Print at home ticket which must be printed on white A4 paper E-ticket with barcode which can be shown on all mobile devices For Swiss Travel Pass Flex, the pdf that will be attached to the confirmation email is a receipt and not a valid travel document! You will need to activate your travel days on www.activateyourpass.com. Then you will receive a valid ticket for each activated travel day. It is available in two formats: Print at home ticket which must be printed on white A4 paper E-ticket with barcode which can be shown on all mobile devices You can find more detaills on How to use a Swiss Travel Pass Flex.

You can find the train route map, timing between two stations and all intermediate stops from the search results. This feature is helpful if you're planning a complex trip, considering an alternative route or just wondering what you'll see from the train window. Click on the train name and number in your search results (or in the Times and Seats tab later in the booking process) to see the train schedule between two stations. We'll show a map with the arrival and departure time for all stations the train calls at.

If you have made a mistake with your booking, such as entered a wrong passenger name, date of birth or booking identification details (for Deutsche Bahn bookings) then your tickets may not be valid for travel depending on the fare conditions of the tickets you have purchased. Unfortunately, we are unable to change tickets that have been issued, so once an order has been placed the only way to correct the relevant details is to apply for a refund if permitted by the fare conditions and make a new booking. If the fare conditions of your booked tickets do not allow refunds you may choose to travel with your existing tickets, but we cannot be held liable if you are refused travel. You may be liable to pay a fine or be asked to purchase a new full fare ticket on the train. If you have entered the wrong email address this is not a problem; you can contact us to correct it.

Sometimes it is good to book some legs of your journey separately because the booking horizon (how far in advance you can book) varies between rail companies in Europe. For example, Eurostar bookings usually open 180 days in advance, compared to three months for most other trains. So you can get started early with the Eurostar section of your journey and then book the rest when the booking opens. You can set a booking alert so that you don't miss the other tickets being released. Reasons to book your tickets separately To get the cheapest tickets. The main reason for booking journey legs separately is to secure the cheapest tickets on each leg before the entire journey becomes available. The cheapest tickets are usually non-flexible (non-exchangeable & non-refundable) and, therefore, don't permit amendment if your plans change or if the separate legs of your journey don't match up for some reason. A notable exception is Eurostar, which does not offer non-flexible fares; however, passengers are able to exchange tickets up to the day of departure, and Business Premier tickets are fully refundable. If you do wish to split your trip, it is good to be aware of the risk. To make the most of a special offer. We regularly let our customers know about special offers and flash sales so you might want to snap these up for one leg of a journey. Reasons to wait and book your tickets together To book a discounted “through-fare.” There are sometimes discounted ""through-tickets"" which are the same price or cheaper than buying separate fares. For example ""French Connection"" fares to popular French cities combine the Eurostar and TGV into one. They can be bought three months in advance, compared to 180 days (Eurostar) and three months (TGV). To get a discounted return fare. A few European train operators in Europe offer a discount for return tickets, notably UK Open Returns. However, with most European trains the cost of a return ticket is twice the one-way fare. Other points to consider: Book flexible tickets. If you think your plans might change you should consider buying more flexible tickets that permit a refund or exchange. Of course these will be more expensive, so it's up to you to consider the cost vs. savings of booking ahead or just waiting until all parts of your journey are available. Get travel insurance. If you are considering splitting your booking, please take care to arrange suitable travel insurance which has appropriate cover for cancellation.

The Card The Swiss Half Fare Card entitles visitors to travel by train, bus and boat, and most mountain railways at half price. It has a validity of one month. Validity ends at 05.00 hrs the morning after the pass expiry date. There is no discount on museums with the Swiss half-card. The Swiss Half Fare Card is available as an e-ticket to persons with residence outside Switzerland and the Principality of Liechtenstein. Passes are given a start date at time of purchase. This is the first date of travel and the pass will only be valid from this date. The Swiss Half Fare Card is refundable up to one day before the first day of validity. From the first day of validity, it will be 85% refundable if not used. If the pass has been used in any way, there will be no refund possible. Benefits Up to 50% discount on travel by train, bus and boat, and most mountain railways. 50% discount on use of public transportation in more than 90 towns and cities. Children from 6-16 years (The age with regards to the Family card is the 16th birthday. After the 16th birthday, until their 25th birthday, they are eligible for a Youth Card) who are accompanied by at least one parent (holding a valid Swiss Half Fare Card and corresponding ticket), travel free of charge with the complimentary Swiss Family Card. Children under 6 years of age travel free of charge. How to book it? The Swiss Half Fare Card is available on our website. In the ""Rail passes"" booking search, please select ""Switzerland"" in the ""country to visit"". On the ""Results"" page, select the Swiss Half Fare Card. Click on ""Pass conditions"" to view the Swiss Half Fare Card details and conditions. To book the Swiss Half Fare Card, click on Pass Details. Then enter the traveler details and click on Add to Basket. You'll be able to find the product details you booked during all the booking process and check the details and conditions. You'll receive a PDF ticket by email after purchase. Please print it before departure and present it during your journey. How to book discounted tickets? The Swiss Half Fare Card entitles passengers to travel at half price. Discounted tickets are available on our website. In the ""Train & bus tickets"" booking search, please click on ""Add railcard"". Please select the ""Swiss Half Fare Card"", confirm, and start your search. Then select your ticket, enter the traveler details, and Add to Basket. Throughout the whole booking process, you'll be able to find the discounted ticket details and check the fare conditions.

Seat reservations are often offered at a discounted rate for rail passholders. They are required on high-Speed Trains, international cross border trains, some panoramic trains, and ferries. 1) Enter the arrival and departure cities, the departure date and time, and the passenger types. Then, click on ""Add rail pass"". 2) Select your Rail Pass and click ""Search"". 3) On the results page, you can see if your train requires a seat reservation or not. Please note that Rail Passes are not accepted for all journeys, meaning that you may need to buy a full fare ticket. 4) Select your travel train and time. Then click on the ""Continue"" button . 5) Choose ticket delivery method and add passenger details. Then click on ""Add to basket"". 6) Once that's done, click on ""Continue"" or ""Add another journey"" if needed. 7) Here you'll find the ""Fare Conditions"" tab. You can add or remove products if necessary. When you're ready and you've double checked the ticket information. Click ""Continue"". 8) You are now ""Prebooked"". Next you can either place a ""Hold"" or ""Checkout"".

Train ticket reservations are put on hold when you add train tickets to your basket. They are then held until you buy them or they expire. The length of time that you can hold tickets in your basket varies depending on the rail operator and fare type. How long can I hold my tickets for? Discounted, or promotional tickets can only be held for a short time. Full-cost fares can be held for a few hours, sometimes days. The exact time period is specified by the rail operator depending on the type and price of tickets. When you add tickets to your basket they will be held for the time shown. Once you reserve tickets, you will benefit from the following: ✓ Fixed price. You will be protected from any increase in price for those tickets. ✓ Guaranteed seat reservations. This gives you time to check the seating plan for your train. ✓ Unlimited basket capacity. You can add as many tickets to your basket as you like. If you chose not to buy them, we won’t charge you. What happens if I change my mind? If you decide not to buy the tickets that you've put on hold, you don't have to do anything. You aren't obliged to buy tickets you hold in your basket, and you can delete them at any time. Once the reservation time is up your tickets will disappear from your basket. However, you can delete your tickets from your basket at any time by clicking the waste bin icon alongside the unwanted item.

There are a number of issues that affect trains via the French-Spanish border at Irun and Hendaye. This is the main route for journeys between France and Spain or Portugal, so it affects several popular routes. Failed searches via Irun/Hendaye Sometimes searches between France and Spain fail because of an oddity in the timetable. From France, trains run all the way to Irun in Spain, where they terminate. But in the opposite direction, trains from Spain terminate in Hendaye in France. This is fine if your journey stops at one of the border towns, but it gets complicated if you want to continue your trip into France or Spain. If you're planning a return trip, you usually have to do two one-way searches, one from France to Spain/Portugal (via Hendaye), and then another from Spain/Portugal to France (via Irun). You can add both tickets to your basket before continuing to the checkout for a single payment. If one section is not open yet for sale, you will be invited to set a booking alert. Long term engineering works Due to engineering works that have been ongoing since July 2017, even one-way searches across the Irun/Hendaye border will fail. During this period, the majority of high-speed trains from Paris will terminate at Hendaye, instead of completing the journey across the border to Irun as usual. The high-speed track will be extended further into Northern Spain so trains can run all the way from Paris to San Sebastiàn. But, while the engineering work is taking place, customers are advised to alight at Hendaye or Irun and make the short transfer to the other station as described below. Onward trains from Hendaye or Irun should be booked separately so you'll need to run two separate searches e.g. Paris - Hendaye, Irun to Lisbon. Changing trains at Irun/Hendaye (crossing the border) The Trenhotel overnight service now departs from Hendaye instead of Irun. Travellers with tickets from Irun to Lisbon can now board the train at Hendaye. There's no more need to change trains at the France/Spain border. Hooray! It's very easy to change trains between Irun and Hendaye, and you have several options: Tram: There is a frequent tram, called the EuskoTren which runs between San Sebastian and Hendaye, stopping at Irun en route. It is inexpensive and runs twice an hour from 07:00 to 22:00, taking around 5 mins. You can find a timetable and more information here. (Note that the Spanish spelling of Hendaye is Hendaia). Walk: It's around 3km between the two stations so you can walk in half an hour or so, depending on energy levels and luggage; see map. Taxi: There is a taxi depot at either station. The journey takes no more than 10 minutes and costs around €15. Multiple station names for Hendaye Hendaye is the English & French spelling, which is what we use on Youmalou. However, alternative names include Hendaya (Spanish) and Hendaia (Basque). You won't see these in search results on Youmalou, but they may appear on maps while you're doing research elsewhere. When you're searching on Youmalou, make certain you're using ""Hendaye.""

In 2016, the French government, which owns the national rail operator SNCF, announced the withdrawal of the majority of its Intercités de Nuit (night train) services. High running costs and low occupancy are blamed for the cancellations. Since 1 October 2016, all but a few of France's sleeper trains ceased to run. The following services have been withdrawn: Paris to the Savoie region (Saint-Gervais and Bourg-Saint-Maurice) Luxembourg to Nice/Port Bou Strasbourg to Nice/Port Bou Paris to Hendaye/Irun Two SNCF services will continue to operate, normally with departures each evening from Paris. Paris to Briançon in the French Alps Paris to Toulouse, normally with through carriages to Latour de Carol (for a good onward connection to Barcelona) and, on selected dates in peak holiday seasons, also with through carriages to Cerbère and Portbou (also with, on some days, an onward connection to Barcelona). These surviving SNCF night trains do not offer sleeping car accommodation. Passengers are offered a choice of seats or couchettes.

The following functionalities have been introduced for Trenitalia features on our website. You'll find all the details below. EXCHANGE Base and Economy fares are exchangeable on the website. Please find all the details about the exchange on our website here. However, if you face an issue at the time of exchange, you can get in touch with the team by contacting us here. Note: If you purchase Trenitalia tickets on a high-speed train, an exchange is not possible on the Leonardo Express/Regional train with the same ticket. Leonardo Express tickets are valid until 23:59 on the booked departure date. An exchange is only possible for the same type of train tickets are purchased for. SEAT SELECTION We have the option to select your seat/seating space on any eligible Trenitalia train. The feature is available for all High Speed Connections and intercity and some regional trains. Just after the fare type selection if a seat reservation is available for the train, you will be able to select the exact placement you prefer on the train. ""Ticket Details"" step of the booking process. The seat selection can't be modified after purchase on the website and can't be added after the original ticket purchase. NAME CHANGE The name change is restrictive to certain fares. For fares where a name change is allowed, customers will be able to modify the names of the travelers (first name and/or last names) as a usual aftersales operation.

On Youmalou we’re making an effort to improve the way we ask for information about gender. Our aim is to make our product easy to use for people of any gender, and as far as possible to be gender-neutral. There are currently a few places on our site where we require information on gender. We ask for customers’ title (i.e. Mr, Mrs, Miss, or Ms) when making seat reservations and during payment. We also sometimes ask for information about gender when booking sleeper trains (which may have separate compartments for men and women). Unfortunately, right now we can’t simply stop asking for this information, because some of our partners require it when we make a booking with them on your behalf. For example, some train operators print passengers’ titles on their tickets. Even more challenging, some operators assign passengers to a mixed-sex or single-sex sleeper compartment based on their title. We are working on a multi-stage plan: In the short-term, we’re adding explainers to our website and apps where we ask for info on gender, to explain why and point users towards this article. In the medium-term, we’ll investigate which of our partners require information on gender, and when. This should allow us to stop asking for information when it isn’t required. Our long-term goal is to set out to our partners the results of our investigation, so they can ask for passenger information in a more inclusive way.

Journeys to/from Cercanías stations in Madrid require travellers to transfer by Cercanías train (suburban rail network) before boarding their booked Media Distancia or Regional train to destinations elsewhere in Spain. We do not currently display a warning in search results, since it's not included in the information supplied to us by the rail operator when we search for trains. However, it is indicated on your print-at-home ticket. The following warning appears on tickets: Transbordo en Aranjuez a tren regional (transfer to Aranjuez by regional train) It is not applicable to high-speed AVE trains, and will not usually apply to searches from 'Madrid (any station)'. We have been informed that this is applicable between Monday and Friday where the onward journey is on a regional (MD) or regional train, to and from the following stations in Madrid: Madrid Chamartin Cercanías Neuvos Ministerios Cercanías Sol Cercanías Madrid Atocha Cercanías Villaverde Bajo Cercanías Travellers boarding at these stations begin their journey on the local Cercanías network to Aranjuez, where they transfer onto their onward train. You are not bound to a specific Cercanías train. However, the departure time on your ticket refers to a specific service and incorporates enough time to make the transfer to Aranjuez. If you wish to travel on a direct train, you should select a high-speed AVE or Intercity train, instead of a regional or Media Distancia (MD) or regional service. Also, selecting Madrid (any station), rather than a Cercanías station will omit most of these services.

Mobile train tickets are available for most routes on Youmalou. Simply save your ticket directly to a suitable device and present to the ticket inspector on board. How do I book mobile train tickets? Mobile train ticket booking is currently available from the following rail operators: Most UK rail operators Eurostar London SNCF (France) SNCB (Belgium) NS (Netherlands) Eurostar Red (France to Belgium, Netherlands & Germany) Deutsche Bahn (Germany) Trenitalia (Italy) ""paperless"" tickets - Though not strictly mobile tickets, ""paperless"" tickets for Italian trains can be presented on your phone in much the same way. Renfe (Spain) - Again, not strictly mobile tickets, but for domestic journeys you can present print-at-home tickets on your smartphone or device. Tickets, Times and Seats If your mobile ticket doesn't include information about your train times and seats, you can find this information in your booking confirmation email or in the ""Your trips"" section of your account. How do I present a mobile ticket? Mobile tickets can be presented on any suitable device including iPhone and Android smartphones and tablets. This can be done through your account using the Youmalou app or mobile site. Mobile tickets are also included as an attachment to your confirmation email so you can access them via your email as well. Once you've located your mobile tickets you can present the barcode to staff on board the train for inspection where your ticket will be read by a hand-held scanner. For some UK stations, you may also need to present your mobile ticket to pass through ticket gates. It is your responsibility to make sure that the battery of your device is charged so you can present your mobile ticket to the inspector. For long trips or to be on safe side, we recommend investing in a portable charger. UK mobile tickets can also be printed as a backup if required.

With Eurostar, border and luggage checks take place before departure, so we ask our passengers to arrive at the station early enough to complete them. These timings are just for guidance and can sometimes change. It’s a good idea to download your ticket to check the most-up-to-date recommended arrival time. IMPORTANT: Please come to the station early and not just before the ticket gates close. This will ensure that you have enough time to go through all checks before your train departs. Advance passenger information From 1 April 2024, Eurostar is required by the UK government to collect Advance Passenger Information (API) for you and anyone else on your booking before you travel to/from the UK. You won’t be able to get your tickets until you’ve completed this information. Changes to UK entry rules From November 2023, some of your customers travelling to the UK without a visa may need to get an Electronic Travel Authorisation (ETA). Eurostar check-in time How early you check in for your train depends on your travel class. Eurostar check-in process Eurostar passengers require a valid passport or identity card. You will pass through UK, French, Dutch or Belgian customs depending on the journey you are undertaking. From 01 October 2021 onwards, EU, EEA and Swiss national identity cards will no longer be accepted as a travel document to enter the UK: a passport is now required. Non-EU passengers are responsible for checking if a visa is required for travel, prior to purchasing tickets. Children under 4 years old travel free with Eurostar, so they don’t have to be included in your booking and won’t require a ticket. They won’t have a luggage allowance or a seat, so they will need to sit on the lap of a parent or guardian. However, all children will still need their own passports. Exit checks are now in place when leaving the UK. Your passport will be checked by UKBA security staff before being checked by French passport control. This will only take a few minutes. Collecting Eurostar tickets If you have collect-at-station tickets that you’re picking up on the day of travel, be sure to leave a little extra time in case there’s a queue. Manual check-in for Deutsche Bahn tickets If you have a Deutsche Bahn ticket that includes travel on the Eurostar (for example a London Sparpreis fare), you will need to go to the manual check-in desk. Simply present your print-at-home Deutsche Bahn ticket to staff, who will print a boarding pass for you. Eurostar luggage allowance The ticket price includes 2 luggage per pax (up to 85cm long). You don’t need to check in luggage as long as it's within your allowance. There is no luggage weight restriction on Eurostar; you just have to be able to carry your bags onto the train. Departing from Amsterdam on Eurostar? Get to the station at the recommended arrival time to allow plenty of time to get through border controls and security. Once you’ve scanned your ticket at the NS gates, head to platform 15b, where Eurostar trains depart from. The terminal is located at the far end of platform 15b. Once you arrive, your tickets will be checked. You’ll then go through security and passport control in the building at the end of the platform. You can then relax in the departure lounge, where you’ll find seating areas, plugs and vending machines, until it’s time to depart.

Couchette or sleeper? Booking overnight sleeper trains in Europe can be confusing, so we've created this guide to explain the differences in types of accommodation, the way that berths are numbered, and how to book a private or a single-sex compartment. What is the difference between a sleeper and a couchette on a night train? There are two main types of sleeping accommodation on European night trains: sleepers and couchettes. There is some variation between trains, so for information about a specific service see our Train Guides. Sleepers include a bed and usually a private washbasin, towels, and bed linen and can accommodate up to four passengers in single, double, or 3-person compartments. Couchettes offer simple overnight accommodation that sleeps up to six people on bunks, with a pillow and blanket provided. Note that since there is generally no sex distinction, you should pack appropriate clothing or sleep in your day clothes. In most cases, you will use shared toilet facilities at the end of the carriage. However, some modern sleeper trains (not couchettes) include a private toilet, which will be stated in the description. The bunks fold down to create seating during the day. Are we in the same compartment? Travellers who book together are placed in the same compartment by default where available, although the numbering convention for night trains can be confusing to new travellers. On most European night trains berth numbers aren't consecutive for reservations in 2, 3, or 4 berth sleepers; for example , 12 and 16 are an upper and lower berth in the same 2-bed sleeper. The numbering convention is designed on the basis that six berths are counted in every compartment, even if only two or four of the berths are in use. In 6-berth this makes sense since every bunk is accounted for. For example, all berths from 11 to 16 are in the same compartment. Private occupancy of a compartment Depending on availability, travellers who book together are placed in the same compartment by default. So, if there are enough of you to fill the compartment you can be assured of sole occupancy. If you want the whole compartment to yourself, we recommend selecting an appropriate compartment size for your group (e.g. if there are two passengers, you can book a double sleeper). If this isn't possible, or if you have a group slightly smaller than your preferred accommodation (e.g. a family of five in a 6-berth couchette) you can ensure sole occupancy by adding an additional passenger to your booking. Night trains in Spain Renfe's website states that a discount may be available for customers booking entire compartments, but we have not found evidence that this is possible to book successfully online, nor whether it is cheaper than using the ""phantom child"" technique. We recommend booking an additional child ticket to secure the whole compartment. Renfe segregates passengers into single-sex compartments. So, unless you book private occupancy of a compartment, men and women will be assigned berths in different compartments. Single-sex compartments Some night trains offer single-sex compartments, most commonly booked by women travelling alone who prefer not to sleep in a mixed compartment. However, compartments are available as men- or women-only, or you can reserve an entire compartment for your group or family. If this option is available it can be selected at the same time as you choose your fare type.

If you choose print-at-home train tickets you will receive a PDF version of your tickets and instructions for printing them with your booking confirmation email. It's not usually possible to show PDF tickets on a mobile device so you should choose mobile tickets if that's your preference. Printing guidelines Print-at-home tickets must be printed. They cannot be displayed on a laptop, tablet, or mobile Phone. f you don't have a printer If you don’t have access to a printer, the best thing to do is print one at an internet cafe for a small fee. Alternatively, you can ask at your hotel or accommodation. Can I present PDF tickets on a mobile phone? The following rail operators permit passengers to present their print-at-home tickets on a suitable mobile device. Renfe France - Spain TGV Regional Trenitalia trains SNCF Ouigo Spain SNCB (It is advised to print the ticket. If you are unable to print your ticket, you can always show the PDF version of the ticket to the train conductor on a smartphone or tablet in good working order.) It remains the passenger's responsibility to ensure that the ticket PDF ticket is readable on a mobile device. The device must have enough battery and not have a broken screen. You may be fined if you are not able to present your ticket. If you're in any doubt, print it out before travel

The mobile Pass is a paperless ticket that can be added instantly to your phone. With everything on one app from planning the trip to boarding the train, you can explore up to 33 European countries with ease and enjoy more freedom than ever before. Download the Rail Planner App Before you start, make sure you have the latest version of the Eurail/Interrail Rail Planner app on your device. If not, please download the Eurail/Interrail Rail Planner from the Apple Store or Google Play Store. Loading your Pass onto your device Add the Pass you booked from Youmalou to the app and start getting ready for the trip, by following these steps: Open the Rail Planner app and go to ""My Pass"". Tap ""Add your Pass"" to get started. Enter your surname and Pass number. You'll find the Pass number in the confirmation email. Connect a trip Next, connect a trip to the Pass. Create a new trip and give it a name. Or choose a trip that you've already created. You'll see a list of your existing trips that you can choose from. Activate your Pass Before the start of the trip, you need to activate the Pass. Please set the time zone of your device to Central European Time (CET). This can be done via the settings menu of your device. Once you start traveling in Europe, you can switch the time zone settings on your device to ""automatic"" to avoid any issues. You'll need the passport or ID that you're travelling with, and you'll need to know which date you're taking the first train. Enter the passport or ID number. This should match the document that you're travelling with as you may have to show it to ticket inspectors. Choose the first travel day. This is the first day you'll be using the Pass to travel. The Pass will be valid from this day until it expires. Not sure when you're starting your trip? Don't worry, you can come back to this step later. You can activate your Pass up until the day you start travelling. Remember that you can't board your first train unless your Pass has been activated and that you need to be online to activate your Pass. Travelling later? No rush, you can activate your Pass up to 11 months after your purchase date. Getting ready to board the train Plan a journey: Search for train times in the app using the planner or station boards. Tap on a journey to see the full details. You can filter your search using the options button to get the best results. Save your journey to My Trip: Once you've found a journey that suits you, tap to save the journey to your trip. You can save a journey to as many trips as you like, so it's easy if you're travelling as a group. Add your journey to your Pass: Ready to travel? Go to your trip and tap to add your journey to your Pass. Deactivate your Pass You can deactivate your Pass any time before the start of your chosen start date (00:00 CET on that day). Go to ""My Pass"" Tap the three dots on the top right Tap ‘Deactivate Pass’ You can then activate your Pass again when you’re ready to travel. Note: To receive a refund as per the Fare conditions, the pass must be deactivated before the chosen start date. General conditions of Interrail Pass Only European residents can travel with an Interrail Pass. If you’re a non-European resident, you can travel with a Eurail Pass. The Interrail Global Pass is valid for travel in your country of residence during one outbound journey and one inbound journey that occurs during travel days at any point in your trip. You cannot use the One Country Pass to travel to or from the country your Pass is valid in. The One Country Pass is only valid for travel with participating train, ferry, and public transport companies in the country covered by your Pass.

Trenitalia has incorporated a mandatory CHECK IN policy for Regional Train ticket holders. As a result, any regional train tickets specifying ""NOT VALID TO TRAVEL"" will require a CHECK IN to be performed which would be a process to validate the tickets for usage. Unless the CHECK IN process is not complete, the tickets will remain invalid. NEW CHECK IN PROCESS: Upon receiving the confirmation with this voucher (specifying ""NOT VALID TO TRAVEL""), to further (mandatorily) finish the Check In procedure for your Trenitalia regional train travel, you must follow the steps below: 1)Check for the separate confirmation email received from the managing railways which is Trenitalia. In case you have not received the confirmation from Trenitalia, as per information from the railways' support team, this can also be done by visiting a ticketing office at the train station, but for this, allow enough time to yourself before the departure so that you do not miss the train. 2)To activate the ticket, passengers can now perform the check-in as from the time of purchase of the Regional Digital Ticket until the scheduled departure time of the train. Once performed the check-in, no further changes or refund can be made to the ticket. 3)To check in, you would need to access a dedicated page, via the link in the additional confirmation e-mail that would be received separately from Trenitalia, named ""CHECK IN & BARCODE"". 4) On the screen that follows, kindly click on CHECK IN to activate the ticket, and then click on NEXT 5) With this, the check in procedure would be complete and your regional train ticket would be activated to travel. Important: If the journey involves a combination of Highspeed Frecciarossa and Regional trains, check-in is now mandatory for both the Highspeed Frecciarossa and Regional trains, even if your Frecciarossa train tickets have a barcode. The check-in process remains the same and must be completed at least an hour before the departure of your first train. Below is the screenshot from TI showing that the check-in option is available for TI Frecciarossa tickets. It is necessary to check in for this TI Frecciarossa train because the journey combines Frecciarossa and regional trains. Please note that for journeys involving only a high-speed train, check-in is not required for the Highspeed Frecciarossa train. Passengers can check in, but it is not mandatory. Activation and Validity: Ticket must be activated before it is used and in order to be valid. Activation takes place via the Check-in function, from the time of purchase of the Regional Digital Ticket until the scheduled departure time of the train. Once performed the check-in, no further changes or refund can be made to the ticket. Please note that Check-in remains practicable up to 3 minutes before the scheduled departure time of the train. Check-in can only be carried out by passengers with their own devices. Once Check-in has been carried out, the ticket is activated. Digital Ticket once activated, is valid only for the train/trains for which Check-in has been performed. Therefore, it is no longer possible to make intermediate stops during the journey and take the next train. A digital ticket is a nominative, personal and non-transferable ticket and must be shown, whenever required by Trenitalia staff, on a digital device capable of showing the QR Code correctly (Laptop, tablet, smartphone), together with a valid identification document. How many times does the passenger have to Check-in? If you have purchased a Trenitalia regional ticket in connection with FSE Train (Ferrovie del Sud Est - South Eastern trains) solutions, there are two check-ins to be made, one for Trenitalia regional train and one for FSE train (Ferrovie del Sud Est - South Eastern trains). If you have purchased more than one Trenitalia regional ticket in connection with High-Speed, Intercity or other long-distance trains, he/she is required to check-in for all regional tickets separately. If you have purchased more than one Digital Ticket for the same journey, for more than one person and paid with a single transaction, Check-in must be made for each single ticket.

Bavarian Regional Day Pass, also referred to as Bayern ticket, is a ticket that is valid to travel unlimited, anywhere within Bavaria, for the date booked. The Bayern ticket or regional day ticket for Bavaria is valid within Bavarian region in Germany and on selected routes of neighboring countries. These tickets are available in two types, Regional day ticket and regional night ticket. The regional day ticket for Bavaria and regional night ticket for Bavaria are valid on the following services in Bavaria: All local trains operated by rail companies (e.g. DB's RE and RB trains, non-DB trains) All transport association services (S-Bahn, U-Bahn, trams, buses) Almost all scheduled bus services in Bavaria Selected services operating in neighboring states within Germany and in Austria Regional Day Tickets: Can be booked for a day of your choice On a weekday, it can be used starting from 9 am on the booked date up to 3 am the next day. On a weekend, public holidays (including Ascension Day) and on 24 and 31 December the ticket can be used from midnight to 3 am the next day. Regional Night tickets: Available to be booked on a date of your choice. The ticket can be used Sunday to Thursday from 6 pm to 6 am the next day. On Friday, Saturday, on public holidays (including Ascension Day on 15 August) as well as on 24 and 31 December from 6 pm to 7 am the following day. Number of passengers: The ticket can be booked for up to 5 passengers travelling together. Children aged 6-14: Passengers can take upto 3 children free of charge, regardless of whether the ticket is purchased for one or more people. Children under 6 years of age travel free. They do not need to have a separate ticket and are not counted when determining the number of people. To know the routes covered by this ticket please click here. Be careful, there are buses that do not accept the Bavarian regional tickets.

We strive to be open and honest about the European train and bus tickets you can buy on Youmalou. We pride ourselves on being impartial and so we always offer straightforward info about how to find the best tickets, even if we don't currently sell them on Youmalou. Youmalou has a direct connection to major rail operators in Western Europe, including ATOC in the United Kingdom, SNCF in France, Deutsche Bahn in Germany, Renfe in Spain, ÖBB in Austria, and both Italo and Trenitalia in Italy. We've added new connections at a rate of one or more a year since launch, with more in the pipeline. You can read more about how we've got here in the Youmalou story, or read on for details of cheap ticket coverage for the countries and rail operators listed below. There are so many places to book tickets that it can be very confusing, so the following list explains how Youmalou relates to other companies and websites. Bahn.com is the website of the German national rail operator, Deutsche Bahn (DB). Youmalou has a direct connection to Deutsche Bahn so offers all national German tickets and international trains at the same price as booking direct. The main exception is City Night Line sleeper trains which we currently sell via our connection to Voyages SNCF-UK (see below). It may be possible to find a wider range of tickets for night trains from the Austrian rail operator ÖBB. See our guide to trains to Germany for inspiration. Eurostar.com sells tickets for ""inter-capitals"" services e.g. London to Paris/Brussels/Amsterdam, direct Eurostar services to the south of France or the French Alps, and Eurostar + TGV services, called ""French Connection fares"". All these tickets are available on Youmalou at the same price as booking directly with Eurostar. The only fares not available on Youmalou are through-tickets to the Netherlands which combine the Eurostar & Eurostar Continental for a discount. Idtgv.com and OuiGo sell tickets for iDTGV and OuiGo trains, two fleets of high-speed trains operated by SNCF on a few specific routes within France. Youmalou does not currently sell tickets for iDTGV or OuiGo. However, trains on all routes are available on board ordinary TGV and TGV Duplex trains which are available on Youmalou, at the same price as buying direct. Italo.com is the website of Italo that operates high-speed trains between major cities in Italy, in competition with Trenitalia. Youmalou has a direct connection to Italo so has the same trains, tickets, and prices as booking directly. See our guide to trains to Italy for inspiration. Nationalrail.co.uk is run by ATOC, which represents all UK rail operators (e.g. Virgin, First Great Western). You can search for trains on the site, but it's not possible to buy tickets - you will be redirected to the relevant train operator to complete your purchase. Youmalou is connected to the same booking system and can sell all ticket types for all trains, including cheap ""Advance"" fares. Some operators occasionally discount their own Advance fares for promotions - these fares are not available on Youmalou or via any other third-party retailers (e.g. Trainline). Youmalou is not currently able to sell sleeper tickets for night trains in the UK. See our guide to trains to the United Kingdom for inspiration. NS.nl is the website of the national operator in the Netherlands, which sells domestic tickets for the Dutch rail network and some international services such as Eurostar Continental. Youmalou sells tickets in the Netherlands via connections to Voyages SNCF-UK, Deutsche Bahn, and Eurostar Continental which are the same price as booking directly. Dutch InterCity trains are generally the same price bought in advance or on the day since no prior reservation is necessary on the IC trains, so there's no difference. Renfe.com is the website of Spain's national rail operator. Youmalou has a direct connection to Renfe so the tickets and prices are the same as buying directly from the operator. For technical reasons, there are a few fare types that Youmalou cannot access. This includes ""Mesa"" fares (discounts for four people seated around a table); ""Multi-ticket"" discounts (designed for frequent travelers); and ""con enlance"" (""with connection"") fares that bundle tickets on multi-leg journeys. See our guide to trains to Spain for inspiration. Sbb.ch is the website of the Swiss Federal Railways, the national rail company of Switzerland. It is usually referred to by the German acronym SBB, but it is sometimes referred to in French (CFF) or Italian (FFS). Youmalou sells international tickets to/from Switzerland via connections to Voyages SNCF-UK, Deutsche Bahn, and Trenitalia but does not have a direct connection to SBB. International train tickets are the same price as booking direct. Swiss InterCity trains are the same price bought in advance or on the day since no prior reservation is necessary on the IC trains, so there's no difference. You'll likely find more choice on SBB.ch, or at the station on the day. B-europe.com is the website of SNCB, the national rail operator of Belgium. Youmalou sells many international trains to/from Belgium via connections to Voyages SNCF-UK, Eurostar, Deutsche Bahn, and Eurostar Continental which are the same price as booking directly. Belgian InterCity trains are the same price bought in advance or on the day since no prior reservation is necessary on the IC trains, so there's no difference. You'll likely find more choices on B-Europe, or at the station on the day. Trenitalia.com is the website of the Italian national rail operator. Youmalou has a direct connection to Trenitalia so the tickets and prices are the same as buying direct from the operator. Tickets are available at the same price as booking with Trenitalia directly. See our guide to trains to Italy for inspiration. Oui.SNCF Oui SNCF is the main booking site of the French national rail operator, SNCF. Youmalou is connected to SNCF's booking system so we have the same trains and tickets as they do. Consequently, Youmalou has excellent coverage of the high-speed network, comprehensive coverage of local trains within France, and international TGVs e.g. Paris-Milan or Paris-Zurich. Some tickets (IDTGV and OuiGo) are not currently available on Youmalou. See our guide to trains to France for inspiration. Additional discounts may be available for travelers who hold railcards. These are supported on Youmalou

Validating train tickets in Italy and France is sometimes necessary if you have a collect-at-station ticket. If you don't validate your ticket you could be fined. Ticket validation machines are at the entrance to the platform areas or on the platform itself. How to validate train tickets in France You must validate all French train tickets (except print-at-home and mobile tickets) before boarding the train. There are small yellow “compost”, or “automat”, machines marked Compostez votre billet. Simply present your ticket into the slot and wait for the machine to stamp them; the date and validation code will appear on the reverse of the ticket. How to validate train tickets in Italy You must validate Italian train tickets (except print-at-home or ""paperless"" reservations) before boarding the train. There are small yellow or green machines at the entrance to each platform marked Convalida il tuo biglietto. Simply present your ticket into the slot and wait for the machine to stamp them; the date and validation code will appear on the reverse of the ticket

You'll need to activate your Swiss Travel Pass Flex on a separate site. When you buy a Swiss Travel Pass Flex, you will receive a receipt immediately after purchase. This receipt is not a travel document. But it does contain the reference number you'll need to use to activate your pass. For each day you want to use public transport in Switzerland covered by your pass you will be required to activate a day of travel on Activate Your Pass. Based on your selection, you will receive either: A print at home ticket, which must be printed on white A4 paper (or 8 x 11 in the US) before travel, or An e-ticket with a barcode, which can be displayed on a mobile device. Below is an example of a Swiss Travel Pass receipt with the reference number highlighted. You'll need this in order to fill in the form on https://activateyourpass.com/ se the reference number from your confirmation receipt. Please pay attention to the birthdate format, which is MM/DD/YYYY (Month/Day/Year). For example, if you were born on April 20, 1988, you would enter 04/20/1988. Once you're done, click ""search"". This takes you to a screen where you can select the days you want to activate your pass. You will then be issued a ticket that will be valid for travel. You can also deactivate a day of travel in case your plans change, before the date of travel.

Please enter each passenger's full name when booking tickets. Include long names and double-barrelled or hyphenated names. We will format your name to meet the rail operator's requirements, so your name might appear differently on your ticket. Reformatting names is necessary to issue tickets, but does not affect their validity. How we might change your name Removal or shortening of your forename The character limit for most rail operator systems is 18 characters. So if your full name (forename and surname) exceeds 18 characters, we trim your first name so that it fits within the limit. The surname is more important so we try to fit this in its entirety if possible. Shortening of your surname If your surname is very long we will include as much as possible (up to 18 characters), so it may appear cut off. Removal of hyphens and accented letters If your name is hyphenated or contains letters with an accent e.g. á, ü, ñ we will strip these out before sending your name to the rail operator. Your name will appear in the basic Latin / English alphabet on your ticket. People who only have one name If you only have one name (mononymous), please enter your full name in the ""First Name"" box, and your name minus the final character in the ""Last Name"" box. For example: ""Ronaldo Ronald"" or ""Madonna Maddon"". First and last names are the same If your first and last names are identical, please enter your first name in the ""First Name"" box and your last name, minus the final letter in the ""Last Name"" box. For example: ""Yin Yi"" or ""Franklin Frankli"".

Please be aware that there are no kiosk machines available outside of Austria for the collection of OBB TOD tickets. This means that a customer won't be able to collect his tickets from a station outside Austria. We recommend when you to get your tickets as a PDF ticket (please note that your ticket becomes non refundable when collected). Once on the OBB website, you have two options, you must only choose the PDF ticket option This especially applies to tickets with departure cities outside of Austria, such as Prague, Budapest, etc. As a result, please make sure to select the PDF option only and not pick up at the station, as you will not receive the tickets and will need to purchase new ones locally.

Interrail Passes are for you if you’re a citizen or legal resident of a European country (yes, that includes the UK!). If not, you'll need to travel with a Eurail Pass. If you're a legal resident of Europe but not a citizen, we ask for your country of residence when you place an order. This will show on your Interrail Pass, so you will need to bring your official European residency card or document along during your travels. If you have more than one passport or official residency (dual citizenship), the Pass you use must be based on where you actually live: 1. If you have 2 European passports, use the passport or national identity card (ID) of the country you live in to order your Interrail Pass. 2. If you have a European passport and a non-European passport, use the passport or national identity card (ID) of the country you live in. If you live in Europe, order an Interrail Pass. If you live outside of Europe, order a Eurail Pass. 3. If you have a European passport and a non-European passport but live in a different European country, you can travel with a passport or national identity card (ID). Still, your country of residence is the country you live in. Order an Interrail Pass and bring an official residency card or document with you along with your passport or national identity card (ID). Please note that a driver's license or an e-residency document is not a valid travel document.

What is Pass Cover Number? Passengers booking Eurail or Interrail passes require to book seat reservations on all the overnight trains & on most highspeed & scenic trains. To be able to book these seat reservations passengers are often asked for Pass cover number (sometimes also referred to as pass jacket number). This number is different from an M-pass number. A Pass cover number is not necessary when making reservations via our platform and on certain train stations. At some other train stations and on some of the Railways' website Pass cover number may be required to book seat reservations. The difference between mPass number and Pass cover number Mobile Pass Number / mPass Number: This is an alphanumeric code (may contain both, numbers and letters) with six characters (e.g. XT502R). This is the number that will have to be used to activate your Eurail/Interrail Pass and can be found on the confirmation email. Pass Cover Number / Verification Number: A series of numbers starting with a big letter “i” followed by 8 numbers for Interrail and for Eurail starts with ""e"". This is for when reserving a seat directly with the train operators (e.g. I12345678 & E12345678). This cannot be found on the confirmation email and must be generated on Eurail/ Interrail portal. Where can I find my Pass cover number? Eurail pass number cannot be found on the confirmation, and must instead be generated online on Eurail/Interrail portal. How to generate Pass cover number for Mobile Pass To be able to book these seat reservations passengers are often asked for Pass cover number (sometimes also referred to as pass jacket number). To be able to generate this number, you can visit the relevant link below: Eurail pass Interrail pass You just need to add the mPass number of your mobile pass and click on Generate Pass Cover Number tab. Please be informed: You can only generate the Pass cover number once, and hence, it must be saved. In case you have a trouble to generate the pass cover numbers through the links above, you can contact Eurail to have one generated.

Train ticket fares and flexibility vary. For example, flexible fares do not allow you to travel on any train. They are almost always bound to the specific departure time that you book. The term ""flexible"" refers to the fare type and the fees charged by the rail operator if you want to exchange or refund your tickets, not your ability to travel on an earlier or later train. Ticket types and fare conditions Below is a summary of the usual fare types. However, there are exceptions so you should always check the fare conditions associated with your tickets before buying. Non-flexible Normally the cheapest fare type. However, non-flexible tickets are often non-exchangeable and non-refundable. Semi-flexible More expensive than non-flexible tickets, but permit exchanges and refunds with a moderate fee. Rail operators may charge a fixed fee per passenger or a percentage of the total ticket price. Fully-flexible Usually the most expensive fares. Fully-flexible fares usually permit refunds and exchanges with little or no fees. Sometimes refunds are even available after departure. There is some variation between rail operators, so you should read the conditions carefully before committing to purchase. Alternative meaning of ""fully-flexible"" ""Fully-flexible"" fares should not be confused with ""Anytime"" fares in the UK and ""Open Tickets"" in France. Anytime and Open Tickets are valid for a variety of departure times. The fare conditions of these tickets will clearly indicate their usage restrictions (e.g. ""valid for one month from start date"").

Young persons' railcard discounts are available for many rail operators via Youmalou. However, you don't always need a railcard to obtain a youth discount, but you may need to prove your age on board the train. In addition to standard youth discounts, further discounts may be available for young travellers with a railcard. These vary between countries. You may find that the price of a youth ticket is the same as an adult fare, or that the ticket type defaults to adult. We automatically show the cheapest suitable fare, which may be an adult or a youth ticket, even with the railcard discount. In the UK, the 16-25 Railcard gives 1/3 off most fares. Railcard holders can add the railcard to their search on Youmalou to find and book discounted fares. There are no discounts on standard fares for youth travellers who do not have a railcard.

The Spanish rail operator offers various different tickets, including some interesting discounts. You can find every cheap train ticket in Spain on Youmalou, with very few exceptions. Spanish trains don't operate on a normal booking horizon, although most trains open around 60 days in advance. This is when you'll find the cheapest tickets. We always recommend booking as far in advance as possible to get the cheapest Spanish train tickets. For more details on booking horizons, please see How far in advance can I book train tickets? Spanish train ticket types on Long distance trains Fare conditions vary, with the cheapest tickets offering the least flexibility while more expensive tickets usually permit refunds and exchanges. You should always check the fare conditions associated with your tickets before buying, and if necessary read more general information about Ticket Types: Fares & Flexibility. Fare type Basico (Basic) With the Básico ticket, you always get the best price for your trip, with the quality of all our services. Elige (Pick & Mix) The Elige ticket allows you to configure every aspect of your trip so that you can adapt it to what you need at any time, including the type of seat you want to use: Standard or Comfort. This is the only option that allows you to select the type of seat. Premium The Premium ticket offers you a top-level travelling experience, with a Comfort seat to enjoy more space and comfort, with complementary services & meals included and the best policy for changes and cancellations. Free child (Niño) Children under the age of 4 can travel for free if they share a seat with a fare-paying passenger. Essential Cheapest fares from Renfe-SNCF trains for France/Spain high-speed trains Flexi Full price tickets from Renfe-SNCF trains for France/Spain high-speed trains. Available up to and including the day of travel. Ouigo Essential Includes Standard Seating, 1 carry-on bag, 1 cabin baggage, the possibility of changing the name of the traveller up to the day before the trip, and the possibility of changing the date of travel. Please find more details here. Ouigo Plus Includes XL Seating, 1 carry-on bag, 1 cabin baggage and one additional piece of luggage. The possibility of changing the name of the traveller up to the day before the trip, the possibility of changing the date of travel. Please find more details here. Spanish train ticket types on medium distance trains Ida (One way) / Flexible Full price tickets, subject to availability, on all domestic Renfe trains. Available up to and including the day of travel. Ida & Vuelta (return) A 40% discount is applied to combined return journeys. Available on Media Distancia trains for travel within Spain. Combinado Cercianas Free transfers on suburban trains and trams with the purchase of domestic AVE or Long Distance tickets (any fare, route, or class). See, Free transfers from Renfe - Combinado Cercanias Free child (Niño) Children under the age of 4 can travel for free if they share a seat with a fare-paying passenger. 4 o mas (more than 4 pax) Small groups of travellers can book sole use of a table for four by booking all seats. Discounts up to 8% (40% discount on a child fare). This discount is not currently available on Youmalou. Free pass until December 31, 2022 Travel free of charge on select short (Cercanias - commuter services) and medium-length (routes under 300km) train journeys in Spain. Also, open to international tourists, it is mainly aimed at commuters (deposit of €10 for cercanias / €20 for Media Distancia journeys - fee refunded when at least 16 trips are made within the four-month period). Not available on our website.

There are a range of Italian train tickets, including special offers and promotional fares with discounts. We have a direct connection to the Italian rail operator, Trenitalia, as well as the new private high-speed operator, Italo, so it's possible to find all cheap Italian train tickets on Youmalou. We've outlined ticket types and special offers below. Italian train ticket types and discounts Fare conditions vary, with the cheapest tickets offering the least flexibility, while more expensive tickets usually permit refunds and exchanges. You should always check the fare conditions associated with your tickets before buying, and if necessary read more general information about Ticket Types: Fares & Flexibility. Fare type Super Economy Super Economy is the cheapest train ticket for travel within Italy and is available on all domestic Trenitalia trains. Book up to midnight of the tenth day before departure. Tickets are non-flexible (non-exchangeable and non-refundable). Economy Available on all domestic Trenitalia trains. Book up to midnight 2 days before departure (Italian time). Tickets are semi-flexible prior to departure and can be exchanged but not refunded. Base Full price tickets, subject to availability, on all long distance domestic Trenitalia trains. Available up to and including the day of travel. Tickets are semi-flexible and can be exchanged and refunded. Ordinary 'Ordinaria' fares are available on regional Italian trains. Available up to and including the day of travel. Tickets are semi-flexible and can be exchanged (time/date change only). Tickets with a value less or equal to €8 can't be refunded. Tickets are valid on the route specified on your ticket for 4 hours from the stated departure time. Serenita Serenita fare is available on Frecciarossa 1000 Trenitalia trains to/from Italy and France only. You can book this offer in Standard and Business class of service with a silent area option if you want to travel in a quiet environment, or you can also choose to travel in Executive class. Tickets are semi-flexible and can be exchanged and refunded. 2 daily services departing early in the morning and in the afternoon. Mini The cheapest tickets for international Trenitalia trains to/from Italy and Switzerland only. Book up to 21 days before departure. Smart Cheap tickets for international Trenitalia trains to/from Italy and Switzerland, France and Germany. Book up to 14 days before departure. Smart 2 The next price level on international Trenitalia trains, is available after the cheapest ""Smart"" fares have sold out. Book up to 7 days before departure. Flexible Full price tickets for international Trenitalia trains to/from Switzerland, France and Germany. Available up to and including the day of travel. Low Cost (Italo) Low Cost tickets can be purchased in any class on high-speed Italo trains in Italy. They're available up to and including the day of travel, but are subject to availability so are often sold out by the date of departure. Economy (Italo) More expensive than Low Costs fares, but with fewer restrictions. Available in all classes on Italo trains. Available up to and including the day of travel, depending on availability. Italo Special Italo Special tickets offer 50% off Flex fares for travel during off-peak times (Tuesdays or Wednesdays 09:30 and 13:30, or any time on Saturdays). Available up to 2 days prior to travel, depending on availability. Flex (Italo) Full price tickets for Italo trains, with maximum flexibility. Club Executive Salotto (Italo) The ticket is flexible, it can be cancelled or exchanged for a fee. A partial refund is not possible for multiple passengers booked together on a Salotto fare. Special offers on Italian trains In addition to the discounts offered on everyday tickets, Trenitalia also has some special offers for Italian trains. If your search is eligible, we'll show applicable discounts and fares in the drop-down menu that contains your tickets. If you're not sure how to change your ticket type, check out Getting started with Youmalou for some tips. Special Offer Bimbi Gratis Bimbi Gratis is a special offer for families, allowing children under 15 to travel for free in groups of 2-5 people, with at least one adult (min. one adult, one child). Available on Frecciarossa, Frecciargento, Frecciabiana and Intercity trains for travel within Italy. Insieme Travelling with your family or friends with Trenitalia is now even more pleasant and affordable. With Insieme's offer, small groups from 3 to 5 people travelling on Frecce and Intercity trains can save up to 50%. Weekend Return Customers can plan a different journey every weekend on board the Frecce and save up to 40%. Departure on Saturday and return on Sunday. Same day return This special offer is for a same-day return trip on Frecciarossa, Frecciargento and Frecciabianca trains. Only applicable to direct trains. Book up to midnight the day before departure. Family This offer can be purchased up to two days before the train departs. It is for families composed of 2 to 5 people (group must include 1 adult & 1 child younger than 12 years - up to 50% discount on child and 20% for others) on regional and night Trenitalia trains. Day Return (Italo) This special offer is for a same-day return trip, when you travel to and from the same destination, on Italo trains. Discount of over 50%, exchanges are allowed up until 3 minutes before train departure. Milano Special (Italo) Milano Special offers a 50% discount off for non-refundable tickets in Smart (Standard), Extra Large (Premium) and Prima (Business) Class. Book at least 2 days before departure. No changes or refund permit, subject to availability. Family (Italo) This offer is for families composed of a minimum of 2 people and up to 4 people, with at least 1 passenger over 18 years of age. Children under 14 years old travel for free in Smart and Prima ambiance. Infants under 36 months of age are not included. Railcard discounts in Italy Railcard CartaFRECCIA Available for Youth passengers under 30 years old and Senior passengers from 60 years old. TheCard must be purchased prior to booking and the passenger's name must match the card owner. A valid identity documentation can be asked on the train. The card is free. It offers up to 50% discount on Youth and Senior fares (subject to availability).

Youmalou offers a range of cheap tickets and special offers for trains in Germany. Most German trains open for booking 180 days in advance and this is when you'll find the cheapest tickets. We always recommend booking as far in advance as possible to get the cheapest German train tickets. Train ticket types and discounts in Germany Fare conditions vary, with cheap train tickets in Germany typically offering the least flexibility while more expensive tickets are usually a bit more flexible. You should always check the fare conditions associated with your tickets before buying, and if necessary read more general information about Ticket Types: Fares & Flexibility. Fare type Super Sparpreis (Super Saver) The lowest cost Deutsche Bahn tickets for journeys within Germany. These are bound to a specific train and are non-exchangeable and non-refundable. Book from 180 to one day in advance. The entry-level price is EUR €19.90 (Standard) and €29.90 (First class). Sparpreis (Saver) Cheap Deutsche Bahn tickets for journeys within Germany. Saver tickets are available for most domestic trains in Germany including high-speed ICE. Book from 180 to one day in advance. These fares permit a refund in the form of a cancellation voucher (“Stornogutschein”) that can be redeemed on Deutsche Bahn's website. The voucher is valid for 3 years. Up to 60% off full price fares. Standard Class from €23.90, First Class from €35.90 depending on distance. Sparpreis Aktion (Saver) Cheap Deutsche Bahn tickets for journeys within Germany. Aktion Saver tickets are promotional tickets occasionally available on domestic trains in Germany including high-speed. Standard Class from €19.90, First Class from €29.90 depending on distance. Sparpreis Europa London (London Saver) Cheap train ticket from London to Berlin or another Germany city, including cross-border routes between the UK and Germany via Brussels using Eurostar and ICE services. Book at the latest three days before the date of travel. Available on specified services only. Book from 180 to three days in advance. First Class tickets include Standard Premier seats on the Eurostar. Discount varies per route. From €59 in Standard Class or €109 in First Class. Sparpreis Europa (Europe Saver) Special offer for cross-border journeys between Germany and Belgium, the Netherlands, France and many more (see full list below). Book from 180 to one day in advance. Price reduction varies per route. Standard Class from €39, FIrst class from €69. Flexpreis (Standard Fare) Full price Deutsche Bahn ticket, offering maximum ticket flexibility. Full price tickets Flexpreis Plus Valid on all Deutsche Bahn trains. With your ticket you can start your journey one day before and up to two days after the specified date of travel. In many cities it is valid for local public transport, both on the outward and return journeys. Departure and destination points must be within the tarif zone permitted by the City-Ticket. The ticket includes a free seat reservation. Free cancellation (exchange or refund) until the end of his validity, thereafter 19€ penalty. QUER-DURCHS-LAND-TICKET The ticket with this fare allows you to make any number of journeys in one day on regional transport throughout Germany. Time restriction if any, shows up on the booked ticket. REGIO-TICKET FRANKEN-THÜRINGEN Valid for any number of journeys on the selected date within the specified hours on the specified routes / trains. In 2nd class on our local trains from DB Regio (RE, RB) within the area of validity on the routes: - Nuremberg main station - Bamberg - Lichtenfels - Neustadt near Coburg - Sonneberg - Lichtenfels - Saalfeld (Saale) - Würzburg - Schweinfurt - Bamberg - Saalfeld (Saale) - Jena Saalbahnhof - Valid on the trains of agilis Verkehrsgesellschaft mbH & Co. KG between Forchheim - Bamberg - Lichtenfels - Coburg/ Hochstadt-Marktzeuln - On the route Schweinfurt Stadt - Schweinfurt Hbf of the Erfurter Bahn Cheap train tickets to Germany - Sparpreis/Saver fares Previously known as Spezial fares, Saver tickets (Sparpreis in German) are available from major European cities on high-speed, long-distance trains to and from Germany. Prices start at €19 in Standard Class, for one-way tickets purchased in advance. We don't maintain a full list of origin stations from which it's possible to buy Saver fares to Germany, but the table below outlines the most common routes. Fare name/country Sparpreis & Super Sparpreis Europa Austria Cheap train tickets from Austria to Germany. Saver tickets are available on cross-border ICE or IC/EC services operated by Deutsche Bahn between Germany/Austria. Available from 180 days in advance. From €39 in Standard Class or €69 in First Class. Journeys less than 250km from €19. Sparpreis & Super Sparpreis Europa Belgium Discount tickets available on cross-border trains between Germany and Belgium. Valid on ICE or IC/EC trains operated by Deutsche Bahn. Available from 180 days in advance. Sparpreis & Super Sparpreis Europa Croatia Cheap tickets on cross-border trains between Germany and Croatia, via Austria and Slovenia. These tickets are currently unavailable to print at home, so can't be booked on Youmalou. Visit bahn.com to buy postal tickets online. Sparpreis & Super Sparpreis Europa Czech Republic Services start/end in Prague but are valid to or from virtually any city in Germany. Includes cross-border IC/EC trains or IC Bus. Available from 180 days in advance. Sparpreis Europa Denmark Cheap tickets from Hamburg (and other German cities) to Copenhagen by train. Valid on cross-border routes between Germany and Denmark (primarily Copenhagen) that include ICE or IC/EC trains. Sparpreis& Super Sparpreis Europa France Valid on journeys to/from France that include cross-border ICE or TGV services e.g. Munich-Paris and Frankfurt-Paris, and Frankfurt-Marseilles. Available from 180 days in advance. Sparpreis & Super Sparpreis Europa Netherlands Discount tickets available on journeys to/from Amsterdam and other Dutch cities that include ICE or IC/EC cross-border services. Available from 180 days in advance. Sparpreis & Super Sparpreis Europa Hungary Available on cross-border routes between Germany and Hungary (primarily Budapest). These tickets are currently unavailable to print at home, so cannot be booked on Youmalou. Visit bahn.com to buy postal tickets online. Sparpreis & Super Sparpreis Europa Italy Valid on cross-border trains between Germany and Italy, via Austria aboard ÖBB-DB EuroCity (via Kufstein and the Brenner Pass) to all stations on the route. Also available via Switzerland to all stations served by international trains to/from Milan. Available from 180 days in advance. Only DB or ÖBB EuroCity trains can be used to cross the Austrian-Italian border. Sparpreis & Super Sparpreis Europa Luxembourg Cheap fares that are valid on cross-border trains between Germany and Luxembourg, including ICE or IC/EC trains. Available from 180 days in advance. Sparpreis Europa Poland Available on cross-border routes between Germany and Poland. These tickets are currently unavailable to print at home. Visit bahn.com to buy postal tickets online. Sparpreis & Super Sparpreis Europa Slovakia Cheap fares on international trains between Germany and cities in Slovakia (primarily Bratislava), including ICE or IC/EC cross-border trains. Available from 180 days in advance. Sparpreis & Super Sparpreis Europa Slovenia Valid on international trains between Germany and cities in Slovenia (primarily Ljubljana), including ICE or IC/EC cross-border trains. Available from 180 days in advance. Sparpreis Europa Sweden Cheap tickets from Hamburg (and other German cities) to Malmo by train. Valid on cross-border routes between Germany and Sweden that include ICE or IC/EC trains. Valid in Sweden aboard trains operated by SJ or Öresundtåg. Available from 180 days in advance. Sparpreis & Super Sparpreis Europa Switzerland Saver tickets available for international trains to/from Swiss cities and Germany. Offer available to Basel, Bern, Interlaken, Zurich and Chur. Available from 180 days in advance. Special offers on German trains In addition to the everyday German train tickets explained above, Deutsche Bahn offers some special offers to obtain further discount. City Ticket The ""City Ticket"" is automatically included with Flexpreis and Sparpreis fares for journeys of more than 100km. It offers free travel on public transport (bus, S-Bahn, subway and tram) to/from the departure or arrival station on the day of travel (126 cities participating). The Super Sparpreis does not include a city ticket. Free travel to/from the station. Look for ""+ City"" on your ticket. Small Group Saver A solo traveller can obtain a Saver ticket (see above). Small groups travelling together can get a further discount: two people can travel together from €49.00 in Standard Class and up to three additional people may join the group by paying a €20.00 supplement each. Discount applied automatically to eligible groups. Up to 60% off full price fares. Children under 6 Children younger than six years old travel for free and are not required to have a ticket. Free for eligible searches, will be applied automatically. Children under 15 Up to four children travel for free with a person aged 15+ who is not required to be directly related to them. They can travel for free with other persons aged 15 and older if they are registered on the ticket (“Kind in Begleitung”/accompanied child). Children will be able to accompany their older siblings at no additional cost. Will be applied automatically to eligible searches. Railcard discounts in Germany BahnCard 25 Suitable for occasional travellers and families. 25% discount on flexible fares and all saver fares within Germany. The BahnCard 25 costs €62.00 for Standard Class and €125.00 for First Class, valid for one year. Buy online in advance and apply via Railcard menu on Youmalou. BahnCard 50 Suitable for frequent travellers. 50% discount on flexible fares and 25% on long-distance saver fares within Germany. The BahnCard 50 costs €255.00 for Standard and €515.00 in First, valid for 1 year. Buy online in advance and apply via Railcard menu on Youmalou. Half-price for children, students under 27 and senior citizens over 60.

Wheelchair travel on European trains Most modern European trains have designated spaces for wheelchair users, which are located near wheelchair-accessible toilets. They are often alongside a ""companion"" seat for a fellow traveller. If the wheelchair user can sit in an ordinary seat, a standard seat can be booked and the wheelchair can be folded and stowed away on the train. You can request assistance at the station and help boarding the train from most operators (see our article Station assistance & boarding the train). Unfortunately, some night trains do not cater for wheelchair users. Please contact us prior to booking so that we can provide detailed advice for the specific night train you want to book.

Auto train car transport is possible in Europe; there are several long-distance trains that carry vehicles in special transporters (with no passengers on board), but the numbers are dwindling. We do not offer booking for these routes, and you need to contact the companies which do directly. At the moment we do not book Eurotunnel either.

Trains that allow pets vary depending on the train and the country, you may require a ticket for your dog or other pets. Dog tickets are not available on Youmalou. Eurotunnel and the cross-channel ferries are participating in the Passport for Pets scheme. They can provide a more practical means of travelling with your pet, since animals can travel with their owners in a private vehicle. Guide and assistance dogs Eurostar accepts assistance and guide dogs between London St Pancras/Ebbsfleet - Paris/Brussels/Lille & Calais. Please note that Ashford station is not yet equipped to deal with guide dogs arriving from Europe. This service can be arranged over the phone with Eurostar, at the same time as the booking is made for the blind passenger. In order to enter the UK all guide dogs must have: A microchip. Official entry/ re-entry certificate. Certification of treatment against Ticks and Tapeworm. Pet travel scheme declaration for completion by the person bringing the guide dog into England. Pets on the TGV Train Domestic animals in pet carriers and larger dogs are permitted on board the TGV and require a ticket for travel. Guide dogs travel for free on any train. The cost of the pet fare depends on the size and weight of the animal. Small dogs or other domestic animals (less than 6kg) can be carried in a bag or basket not exceeding 45cm x 30cm x 25cm. You must pay a €7,50 supplement for your pet. Larger pets (over 6kg) get a 50% discount on the full Second Class fare (even if you travel in First Class). Large dogs must be kept on a lead and muzzled. Each passenger can bring up to 2 dogs or 2 pet carriers. Pet tickets are not available to purchase online so must be purchased over the telephone directly with the rail operator, or at an SNCF station or SNCF Boutique in France. How to book: Tickets for pets cannot be booked online with Rail Europe. We recommend that you telephone SNCF. Outside France: +33 1 84 94 36 35 (press #85 for English). Pets on the TGV Lyria Starting 23rd June 2023, pets no longer travel for free even if they are in a small container. The precise policies can be found below. Pets in small containers: Passengers need to purchase a ticket for each container at a fixed price of €7. Dogs on a lead and Muzzled: Dogs on a lead may travel on TGV Lyria on international routes. They must be muzzled throughout the journey and placed at your feet. Passengers must pay a flat-rate ticket fee of €20. How to book: Tickets for pets cannot be booked online with Rail Europe. We recommend that you telephone SNCF. Outside France: + 33 8 92 35 35 35. Pet tickets can also be booked at the station. SBB pet policy Dogs of any size travelling in passenger carriages or luggage vans must always pay second-class half fare or the stipulated minimum fare (Day Pass Dogs, Dog Pass) if there is one. Exception: Small dogs with a wither height of up to 30 cm in transport boxes can travel with you free of charge as carriage hand luggage provided they are in a carrier, basket or other suitable container If you are travelling with a dog without a transport container, it must sit under your seat so that the passage is not blocked for other passengers